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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration and Customization | 15% | - Constituent engagement portal configuration - Workflow and approval processes - Lightning Experience customization - Reporting and analytics for public sector |
| Topic 2: Government Community Cloud | 20% | - Case management for government - Constituent engagement features - Permitting and licensing capabilities - GCC features and capabilities |
| Topic 3: Public Sector Data Model | 20% | - Constituent and household data model - Permit and license object relationships - Service territory and location-based services - Case and investigation management |
| Topic 4: Public Sector Solutions Overview | 15% | - Salesforce Public Sector Solutions product positioning - Key use cases and common scenarios - Government and Public Sector industry fundamentals |
| Topic 5: Implementation Considerations | 20% | - Integration patterns for government systems - Security and compliance requirements - Data migration considerations - User adoption strategies |
| Topic 6: Best Practices and Governance | 10% | - Accessibility and compliance standards - Public sector implementation best practices - Performance optimization |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
Department of Disaster Assistance has started implementing a " Grants Management " project using Agentforce Public Sector tools. As part of the business process, the department staff has to send an agreement to the Grant Seeker on the funding amount and related conditions. The turnaround time from both parties in exchanging the documents with signatures takes longer than expected.
What is the best way to solve the problem using the available toolset with minimum/less coding?
- A. Install and Configure the DocuSign managed package for Salesforce and send the document envelope from the flow using apex action
- B. Set up the DocuSign integration electronic Signature and use Omniscript GenericDocuSign
/sendEsignature to send the document to related parties - C. Set up the DocuSign integration electronic Signature and use Omniscript GenericDocuSign
/ObtainEsignature to send the document to related parties - D. Install and Configure the DocuSign managed package for Salesforce and send the document envelope from the flow using standard DocuSign actions
Correct Answer: B 🗳️
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A government agency is implementing Public Sector Solutions and their intake officer is looking to create a document checklist and review business license applications only. The agency is looking to create a document type for business license applications using the Intelligent Document Automation (IDA) and restrict the record access to the intake officer only.
What are the three steps a technical consultant should configure to satisfy the agency ' s use case?
- A. Enable Intelligent Document Automation
- B. Create a document type under Notes and Attachment
- C. Assign permissions and permission sets for application forms
- D. Create a Document Type
- E. Turn on Document Checklist
Correct Answer: C,D,E 🗳️
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A government agency has set up a program to provide government funding to local business owners.
Grantseekers need to be able to collaborate with their internal stakeholders during the application process.
Additionally, Grant Managers overseeing applications within the government agency need to be able to collaborate with other government employees during the application review process.
What solution would a technical consultant recommend to solve the outlined use case?
- A. Configure Invite Collaborators for Funding Request Applications.
- B. Add a " Requires Collaboration " custom field to the Funding Request object.
- C. Handle funding request collaboration through email and log activity on Applications.
- D. Collaborate internally and externally through the Funding Request Application Feed.
Correct Answer: A 🗳️
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A government agency is planning an Agentforce Public Sector implementation.
What are three main constraints that government agencies often have in project implementation?
- A. Scope, Tools and Cost
- B. Scope, Schedule and Cost
- C. Scope, Resources and Cost
- D. Workshops, Schedule and Cost
Correct Answer: B 🗳️
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Often, one permit is dependent on another, and businesses require a specific set of permits to do business. The City of Snaxboro would like to show its constituents all the permits required for different business types, so they know exactly what they need to apply for.
What is the recommended approach for building out this functionality?
- A. Create an OmniScript with all the applicable Business Types. Based on the Business Type selected, enable a conditional section to display all the associated permits that are required. Embed this OmniScript on the Experience Site for applicants to use by selecting the Business Type and viewing the associated permits.
- B. Create a new Business Regulatory Authorization Type Dependency record by selecting the Parent Business Regulatory Authorization Type that must be applied first and the Dependent Business Regulatory Authorization Type that must be applied after getting the parent. Ensure the Show Dependent Permits section is available in the portal for applicants to view.
- C. Create a custom object called " Permit Dependency " and make it a junction object between the Business Type object and Regulatory Authorization Type object. Create a FlexCard that allows the use to select the Business Type from a picklist and display the associated Permit Dependency records.
Embed this FlexCard on an Experience site for applicants to use. - D. Create a custom object called Permit Dependency and make it a junction object between the Business Type object and Regulatory Authorization Type object. Configure the Permit Dependency records and embed a list view component on the Experience site.
Correct Answer: B 🗳️
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