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Salesforce AP-208 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Financial Services Cloud Overview | 10% | - Use cases for Banking, Wealth Management, and Insurance - Core capabilities of Financial Services Cloud - Key differentiators from standard Salesforce CRM |
| Data Model and Architecture | 18% | - Individual and Household data model - Financial Account and Financial Holding objects - Custom objects for financial products - Relationship mapping between accounts and contacts |
| Banking and Lending Features | 15% | - Account aggregation - Digital lending workflows - Compliance and regulatory considerations |
| Client Management | 15% | - Relationship types and hierarchy - Client profiling and segmentation - Client lifecycle management - Household management |
| Wealth Management Capabilities | 20% | - Investment portfolio management - Asset allocation tracking - Financial goals and planning - Performance monitoring |
| Implementation and Configuration | 10% | - Setup and configuration basics - Security model considerations - Best practices for deployment |
| Analytics and Reporting | 12% | - Financial Services Cloud reports and dashboards - Key metrics for financial advisors - Custom reporting requirements |
Salesforce Accredited Agentforce Financial Services Professional Sample Questions:
A consultant advising Cumulus Bank wants to ensure that the bank is compliant with Identity Verification Regulations when customers contact the bank. Which two features should a consultant leverage to design this business process?
- A. Process Builder
- B. Discovery Framework
- C. Screen Flows
- D. OmniStudio
Correct Answer: C,D 🗳️
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Salesforce provides a robust set of automation features to help save time and resources. For example, a system administrator can use Flow Builder to automate most of an organization ' s repetitive business processes.
Which use case is a suitable fit for Flow Builder?
- A. Perform an operation for more records than schedule-triggered flows allow.
- B. Suggest offers and actions to users that are tailored to meet an organization ' s unique business criteria.
- C. Collect input from internal users with a form placed on a Lightning page or launched by a button.
- D. Coordinate multiple flows and assign them to multiple teams or individuals.
Correct Answer: C 🗳️
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A financial institution has custom security and visibility rules where certain users need to see specific records even though they are not typically engaged in that Account. This includes legal and compliance members who must be engaged for particular deals. Which Financial Services Cloud capability provides the ability to accommodate this request?
- A. Interaction Summaries
- B. Business Rules Engine
- C. Compliant Data Sharing
- D. Custom Sharing Rules
Correct Answer: C 🗳️
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s. Cumulus Bank ' s mortgage department is currently using spreadsheets to gather client data for mortgage applications. The bank is interested in improving the efficiency of this process. Which two features should a consultant suggest to Cumulus Bank to implement?
- A. The standard mortgage flow templates to build a mortgage flow in Financial Services Cloud
- B. A " Mortgage Application " custom object to hold the collected client data
- C. A Data Import Wizard to upload the data collected in spreadsheets
- D. Flow Builder to automate these business processes
Correct Answer: A,D 🗳️
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A regional bank is implementing Agentforce Financial Services. Today, relationship managers receive email reminders 2 days, 2 weeks, and 2 months after a new customer opens their first bank account to contact the customer for feedback. In addition, the bank wants the ability for relationship managers to track and report on progress in Agentforce Financial Services. What should the administrator do when designing the future state business process using Agentforce Financial Services features?
- A. When an account status is changed to " Customer " , create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months.
- B. When creating an account, create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months.
- C. When an account status is changed to " Customer " , send emails to the Account Owner to follow up in
2 days, 2 weeks, and 2 months. - D. When a lead or referral is converted, create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months.
Correct Answer: A 🗳️
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