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HP HP2-B110 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Selling HP Printing Solutions | - Customer needs analysis
|
| HP Imaging and Printing Portfolio Overview | - HP printer and MFP product categories
|
| HP Supplies Differentiation | - Counterfeit and non-HP supplies risks
|
| Channel and Sales Strategy | - Customer retention strategies
|
HP Selling HP Imaging and Printing Supplies Sample Questions:
Which technology does HP use with most of its inkjet printers?
- A. HP Bulbjet technology
- B. HP Piezo Inkjet technology
- C. HP Thermal Inkjet technology
- D. HP Liquid crystal technology
Correct Answer: C 🗳️
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Why is the term "Compatible Cartridge" confusing for customers?
- A. It is a term for a 100% new cartridge.
- B. It is a term for a Remanufactured cartridge.
- C. It is a term for a product with a low purchasing price.
- D. It is a term used for Refilled Remanufactured and Clone cartridges
Correct Answer: D 🗳️
How can you ensure the lowest cost per page for office users?
- A. By buying the lowest price printer
- B. By making the customer print fewer copies
- C. By looking up the best price on the HP cartridge management tool
- D. By choosing the correct printer for the user's needs
Correct Answer: D 🗳️
Which program provides a full service contract to the customer?
- A. HP Win-Back
- B. HP Channel Lead Pay Per Use
- C. HP Supplies Big Deal
- D. HP Planet Partner Program
Correct Answer: B 🗳️
According to the 2013 Spencer Lab laser study approximately what percent of non-HP toner cartridges, on average, produced print quality that was of limited or of no use?
- A. 70%
- B. 42%
- C. 10%
- D. 97%
Correct Answer: B 🗳️
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