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HP Selling HP EMEA pMPS Sample Questions:

1. What is a more effective way of choosing HP imaging and printing products for a customer?

A) Sell products that offer the most functionality to fit within the customer's budget
B) Match product features to the customer's needs to improve the way they work.
C) Offer free training when selling HP imaging and printing devices.
D) Sell as many devices as possible to secure ongoing sales of supplies and maintenance items.

2. Which methods can a customer use to order HP supplies within an HP pMPS contract? (Select two.)

A) using any HP help desk hotline
B) calling the HP Premium hotline
C) using an HP account manager
D) sending an email directly to the HP supplies distributor
E) automatically using HP Remote Monitoring

3. What is consultative selling?

A) selling products to meet the immediate need
B) a long-term relationship as a business advisor
C) providing supplies exclusively
D) closing the sale and moving on to the next challenge

4. What are HP Care Pack services?

A) support packages that extend and enhance hardware and software service beyond the scope of the included warranty
B) teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting
C) HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required
D) bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals

5. Why would you install the HP UDA?

A) to gather fault notification across HP MFPs
B) to enable the HP Service Portal to report hidden devices
C) to allow reporting of supplies alerts
D) to gather device information used in the calculation of the customer's TCO

Solutions: