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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business Analysis Fundamentals | 20% | - Role of a Business Analyst in Salesforce ecosystem - Business process analysis and improvement |
| Data and Process Understanding in Salesforce | 20% | - Process mapping and optimization - Data modeling concepts in Salesforce |
| User Stories and Agile Practices | 15% | - Writing effective user stories and acceptance criteria - Agile/Scrum collaboration with development teams |
| Stakeholder Engagement | 20% | - Communication and collaboration strategies - Stakeholder identification and analysis |
| Requirements Development and Management | 25% | - Requirements elicitation techniques - Requirements documentation and validation |
Salesforce Certified Business Analyst Sample Questions:
The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs.
Which additional step is required during the UAT planning process?
- A. Identify power users.
- B. Gather business requirements.
- C. Schedule deployment.
Correct Answer: A 🗳️
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The Salesforce team at Cloud Kicks (CK) is reviewing the sales team's business processes. During a review session, the business analyst notices that quantifiable benchmarks have yet to be established.
Why is it a best practice to establish benchmarks to evaluate existing processes?
- A. Shows tangible impact from changes to processes
- B. Compares processes against CK's closest competitors
- C. Proves processes are out of date and require a new solution
Correct Answer: A 🗳️
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Universal Containers is merging with another company that uses a different CRM. During requirements workshops, the incoming support team has been proactively sharing ideas, but the incoming sales team has been less engaged.
What should the BA do to ensure they are able to gather the necessary requirements?
- A. Continue the requirements workshops and hope the salesforce become more responsive.
- B. Shift focus to the support team since they are proactively providing requirements.
- C. Put extra effort into following up with the sales team ... requirements.
Correct Answer: C 🗳️
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The business analyst (BA) at Cloud Kicks (CK) is writing user stones for an upcoming Commerce Cloud website release. One of the requirements from the technical team is to perform stress testing for an upcoming promotion. The BA is translating the requirement into a user story.
Which user story most accurately represents the goal?
- A. As a site administrator of the CK website, I want to make sure that the web server can process requests at 150% of the average traffic rate during the latest promotion.
- B. As a visitor to the CK website, I want to make sure that I can shop without disruption during a large promotion so I have a frictionless shopping experience.
- C. As a user, I want to make sure that shoppers on the CK website can complete their purchases without disruption during the newest promotion.
Correct Answer: A 🗳️
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The business analyst (BA) for Cloud Kicks' new Experience Cloud project needs to research behavioral differences across its customers. The BA must identify which behaviors unify customers so that the development team can use these behavioral nuances to anchor their app design.
What is the output of the BA's research?
- A. Archetypes
- B. Personas
- C. Characters
Correct Answer: B 🗳️
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