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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?

A) The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.
B) The administrator must first find the user in the Userstab to access the Visual Phone button.
C) The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
D) Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.

2. A company has numerous office locations, including Berlin and New York. The Berlin Administrator needs to edit an extension that is assigned to the Berlin location. In the extension Form, a COV path number is provided from the New York location. When trying to save the change, Avaya Contact Center Control Manager (ACCCM) generates a message indicating that the administrator does not have sufficient permissions to perform this operation.
Which statement describes how to allow the Berlin Administrator to complete this task?

A) Verify thatthe Administrators ACCCM role is assigned to the New York location as well as the Berlinlocation.
B) Verify thatthe Administrators ACCCM user profileis assigned to the New York locution as well astheBerlin location, under the locations to view tab in his user form.
C) Verify that the extension owners ACCCM user profile isassignedthe Berlin location.
D) Verify that the extension owners ACCCM role is assigned to the New York location.

3. What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?

A) Active Directory Logins
B) Dial Plan Range
C) ACCCM Location(s), CM and the Organization Chart
D) ACCCM Supervisor, Administrator and users

4. You have installed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. When saving an agent in ACCCM to a location with an assigned CMS, you get an error message "CMS: unspecified terror".
Which two statements describe solutions to this problem? (Choose two.)

A) Verify that the correct ODBC versionisinstalledon the ACCCM server.
B) Verify that the ACCCM CMS user database permissions on the CMS database.
C) Verify that a CMS Role is assigned to the agent.
D) Verily that the Synchronizer Server is running.
E) Verify that the ACCCM script isinstalledon the CMS side.

5. You have Installed Avaya Contact Center Control Manager (ACCCM) and you need to synchronize with the Communication Manager (CM) for the first time.
Which statement is true regarding the Synchronizer?

A) The synchronizer can be used for initial data migration only.
B) Only the initial synchronization will be done from the Synchronizer windows application.
C) The Synchronizer can only be used as a sync service that synchronizes information on a daily basis.
D) Only the initial synchronization will be done through the Web interface.

Solutions: