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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A client requests VoiceMail Pro with UMS to be installed. During the installation process the option for UMS does not appear. What is the cause?

A) The server platform does not meet the requirements.
B) The UMS licenses have not been loaded.
C) The Windows account does not have permission.
D) The UMS service is installed automatically.

2. A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from anywhere in the network. Which two will allow them to do this? (Choose two.)

A) SSH session to the IP Office address
B) Web session to the IP Office address
C) Telnet session to the IP Office
D) System Status Application
E) Call Status Application

3. What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN line?

A) Nss3033211234
B) NCID3033211234
C) Ns3033211234
D) NCLI3033211234

4. CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

A) The agents monitored by CCR can only be in one group.
B) CCR must pull data from the highest numbered group of which the agent is a member.
C) All agents in a CCR group need to have the same set type.
D) Queuing groups are not supported for CCR.
E) Collective groups are not supported for CCR.

5. When considering upgrading an IP Office to a new software version, which four should be considered before upgrading? (Choose three.)

A) Older IP Office applications may not be supported.
B) Telephone and system features may have changed between loads.
C) Phones may need to be upgraded increasing downtime.
D) All licenses will need to be renewed.
E) Hardware may not be compatible with the new version of IP Office.

Solutions: