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Avaya 3302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation and Deployment | - System installation procedures
|
| Administration and Configuration | - User and role management
|
| Maintenance and Troubleshooting | - Upgrade and patch management
|
| Security and Compliance | - Security configuration
|
| Solution Architecture and Components | - Avaya Contact Center Control Manager architecture overview
|
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
A customer with Avaya Contact Cantor Control Manager (ACCCM) connects to Avaya Aura Communication Manager (CM) through a firewall. Only Port 5022 is allowed here.
Where can you change the port number to 5022 in ACCCM?
- A. in the ACCCMLocation tab under CM
- B. in the ACCCM CFG tab under CM
- C. in the file NAV360_ProvisioningService.exe.config
- D. in the cm Port SYS Params tab of the CFG tab
Correct Answer: D 🗳️
You are performing a new install of Avaya Contact Center Control Manager (ACCCM).
What are the basic prerequisites for the server operating system?
- A. 64 Bit Windows 2008 R2 server with 4 GB of memory
- B. either 32 or 64 Bit Windows R2 2008 server with 2 GB of memory
- C. 32 bit Windows 2008 R2 server with 2 GB of memory
- D. 32 BitLinux server with2GB of memory
- E. 32Bit Windows XP with 2 GB of memory
Correct Answer: A 🗳️
You have deployed Avaya Contact Center Control Manager (ACCCM) with a
Communication Manager (CM) solution. When you attempt to synchronize information from the CM to the ACCCM server, you receive message indicating that there is a problem connecting to the server.
Which statement describes a solution to the connectivity problem?
- A. Verify that the CM port is correct in the permissions tab.
- B. Verify that the "exportto external system" box is chocked in the permissions tab.
- C. Verifythat the CM IP address is correct in the Sys Pa rams tab under the CFG tab.
- D. Verify that the CM IP address and username/password are correct in t ho CM tab under the CFG tab.
Correct Answer: D 🗳️
When integrating Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring, it is necessary to create a login ID for the Quality Monitoring Database.
Which database role membership must be selected when creating the user?
- A. witness_user_role
- B. db_owner
- C. db_securityadmin
- D. db_datawriter
Correct Answer: B 🗳️
The customer has requested that you integrate Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring (QM). You believe that you have completed all steps of the Integration but the Integration is not working. Which statement describes the cause of this problem?
- A. The login ID for the Web Service was not configured correctly.
- B. The Database Port is setto 1433.
- C. The Switch Number was not configured with the SYS_DEVICE_PKvalue obtained from the QM database.
- D. The Web Service URL was not configured correctly.
Correct Answer: C 🗳️
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