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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Architecture and Components | - Avaya Proactive Contact architecture overview
|
| Topic 2: Troubleshooting and Problem Resolution | - Diagnostic techniques
|
| Topic 3: Installation and Configuration | - System installation procedures
|
| Topic 4: Operations and Maintenance | - System monitoring and management
|
| Topic 5: Integration and Advanced Features | - Advanced dialing features
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
A system operator informs you that a Job they ran called records with BALANCEDUE from 0 to 6000, but they built their selection to select records with BALANCEDUE: <100.
Which three reasons would be the cause for this? (Choose three.)
- A. The job was configured for a different calling list than the selection was run on.
- B. The calling list being used was downloaded and overwritten during calling.
- C. The record selection criteria has the following configuration: SELECT:BALANCEDUE:<100;A:1 SELECT :CVCODE: AC1: A: 1 SELECT: ACCTCODE: 1000-5999:O:1 SELECT:CVC0DE:AC1,AC4:A:2 SELECT; ACCTCODE: 6000-9999: A: 2.
- D. The agents are using the search calling list function and manually choosing the wrong records forcalling.
- E. The Phone Strategy used for the record selection has Initial Phones set to PHONE1:*, allowing any record to be selected, ignoring the BALANCEDUE selection criteria.
Correct Answer: A,B,D 🗳️
A Job is running and agents are logged in, but a report executed from Analyst shows no data for that job. On the Historical Data Server Component (HDSC. system, you confirm that the database is running.What are two possible causes for this? (Choose two.)
- A. The dccserver is not running.
- B. The logger is not running.
- C. The service monitor is not running.
- D. The HDSC system is not running.
- E. The data pump is not running.
Correct Answer: D,E 🗳️
A business wants to setup a hard-dialer with 400 lines and 200 agents. What should be the entry for the PORTS parameter in the master.cfg file?
- A. 600
- B. 800
- C. 200
- D. 400
Correct Answer: C 🗳️
A system operator complains that Analyst reports are running very slowly. You check disk usage on the dialer and find that the /opt/dbase directory is 80% full.
What are two possible causes of the high disk usage? (Choose two.)
- A. A database backup has not been run recently.
- B. The dialer's disk capacity was not sized properly when the dialer was installed.
- C. Another customer service engineer had to run stop_mts_services and start_mts_services earlier inthe day because of an error with data pump.
- D. The db_maintenance script is not scheduled in cron.
- E. All data is being stored on the primary dialer rather that distributed across the dialers in a pod.
Correct Answer: D,E 🗳️
The implementation engineer has completed the pre-installation processes and has established the necessary connections for an Avaya Proactive Contact (APC. system. She is now ready to install the Proactive Contact software.
After installing the operating system, what is the next step required for the APC software installation?
- A. Install WebLM.
- B. Install the Dialer software.
- C. Plan system capacity.
- D. Add ports to resource groups.
Correct Answer: B 🗳️
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