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Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Select the two statements that describe reasons why you would link products to categories.

A) It simplifies reporting on answers and incidents products and categories
B) It allows filtering of product and category menus on incident workspaces
C) It allows filtering of product and category menus on customer portal pages
D) It allows filtered product and category lists when creating answers

2. You have created an add-in that utilizes the SOAP API, and uploaded it to the agent desktop and the incident workspace so that agents can access your custom product registration table.
The agents are getting an error when trying to use the add-in.
Which three permissions are required for an Agent to use an add-in an incident workspace?

A) Custom Object Read
B) Custom Object Create
C) Session Authentication
D) Object Designer
E) Account Authentication

3. Your customer's agent is using the Co-Browse feature with an end customer who is using a Mac.
The Co-Browse is displaying an error and will not work. What action must the agent take to allow Co-Browse to work on Mac OS?

A) Instruct the end customer to enable Java on their Mac.
B) Have the customer use the IE browser.
C) Have the customer clear their browser cache and try again.
D) Nothing, Co Browse is not supported for a Mac OS.

4. Identify the four guidelines that are relevant with regard to web accessibility.

A) Provide multiple methods for finding content.
B) Ensure color alone is not used to convey content.
C) Avoid background sound.
D) Ensure all alternate text is unused.
E) Ensure no underlined content exists.
F) Support increased text sizes.

5. Your customer would like you to alter the create account page.

They would like you to change the following Items:
-Custom fields: (display only these two fields) -Contacts.free_trial (Not Required) -Contacts.contact_okay (Not required)
-Standard fields: -Contact.email_alt1(Required) -Contacts.email_alt2(Not required) -Contacts.ph_mobile(Not required) -Contacts.ph_home(Required) -Name (Not required)
Identify the option that correctly reflects the changes requested by the customer.

A) Option C
B) Option D
C) Option A
D) Option B

Solutions: