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Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. In a Customer Portal design session, the customer explains to you that they have multiple brands, and that they have multiple websites to reflect these brands.
After reviewing the sites with the customer, you notice that each of the sites contain the same layout and content, but has different colors and branding, such as logos.
Which option allows for a consistent layout and dynamic branding?

A) Do not use a template, and implement themes dynamically.
B) Use a single theme across all Customer Portal pages, and implement templates dynamically.
C) Use a single template across all Customer Portal pages, and implement themes dynamically.
D) Do not use a theme, and implement templates dynamically.

2. Which example requires the use of a one to many, parent child custom object application?

A) Your customer wants to keep track of the end customer's Customer identification Number
B) Your customer has stated that they want to track when end customers are contacted by sales associates.
C) Your customer wants to keep track of all the cars the end customers drive.
D) Your customer has stated that they want to report on end customers that have similar attributes.

3. Incident #120703-002539 was submitted on Tuesday, July 3, 2012 at 1:00 pm.

At what time the initial Response Due (incidents.rel_due) field be stamped using the response requirements shown?

A) Tuesday, July 3, 2012 at 9:00 pm
B) Thursday, July 5, 2012 at 12:00 pm
C) Thursday, July 5, 2012 at 1:00 pm
D) Wednesday, July 4, 2012 at 12:00 pm
E) Saturday, July 7, 2012 at 12:00 pm

4. A client would like to edit a contact record and in addition add warranty Information.
Select the implementation steps required using the Custom object design below.

A) Insert the Warranties fields into the Contact workspace.
B) Insert the Warranties control into a tab in the Contact workspace.
C) Insert a report control and assign a Warranties report into a tab in the Contact workspace
D) Use the Warranties workspace and add the Contact control.

5. Your customer's "Chat Survey Score" report contains valid records; however all of the average scores to be zero.
What two steps will correct this?

A) Change the Survey questions to a Matrix type.
B) Update the Filters in the report.
C) Refresh the Chat Survey report.
D) Add values to the Score field in the Survey Questions.
E) Change the format of the Average Score.
F) Ensure the survey's questions are included In the "Chat Survey Score" report.

Solutions: