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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What can Social Business can be defined as?

A) Popular sites like Facebook and Twitter that only distract workers
B) Applying social tools across the entire organization for a broader return on investment
C) External-facing channels that only Public Relations and Marketing utilize
D) A subset of Social Media

2. What plug-in integrates with Lotus Notes and gives the user the ability to update their status within their inbox?

A) Media-Share plug-in
B) Notes Integrator plug-in
C) Social Media plug-in
D) Status Updates plug-in

3. Which feature of IBM Sametime can be easily translated into quick return on investment for your customers?

A) Reduce travel costs due to meetings and reduced phone line charges from telephony
B) Support for key video and audio codecs
C) Ability to integrate with Microsoft products
D) Color-coded status indicators

4. Which IBM product increases the speed of social businesses, and can be considered as the action behind social businesses, making them more nimble?

A) IBM Lotus Organizer
B) IBM Lotus Symphony
C) IBM Sametime
D) IBM Rational Application Developer

5. What activity is a good Call to Action for you to have as the result of a Social Business Agenda session with a customer?

A) Work with your customer to identify which business process might be the highest priority for becoming a Social Business.
B) Return to hone the selling strategies you have known for years.
C) Continue to focus your interaction with IT; they are the ones who buy our software
D) Review the features in the latest product releases to be ready for a customer product pitch.

Solutions: