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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Which feature of IBM Sametime can be easily translated into quick return on investment for your customers?

A) Reduce travel costs due to meetings and reduced phone line charges from telephony
B) Support for key video and audio codecs
C) Ability to integrate with Microsoft products
D) Color-coded status indicators

2. If two companies have the same social business goals (like getting closer to their customers) their strategies can be quite different due to their _________. Remember, ____________ eats strategy for lunch!

A) Stock price
B) Culture
C) Location
D) CEO

3. What capability allows for more than one person to create and update a site that contains helpful information like a FAQ (Frequently Asked Question) in IBM Connections?

A) Forums
B) Journals
C) Blogs
D) Wikis

4. Which feature of IBM Sametime is an example of a more nimble responsiveness in IBM Lotus Notes?

A) Standards-based APIs
B) Rich-text support in chat
C) The ability to see the sender of an e-mail is online right from your inbox and chat right away
D) Broad support of industry leading vendors

5. Which capability, that was first developed by Lotus Quickr and is shared by IBM Connections, allows for easy integration into other products like Lotus Notes clients?

A) Fileshare
B) Attachments
C) Connectors
D) HTML

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