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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
1. DRAG DROP
Deploying Avaya Contact Center Solutions for IP Office into midsized contact center helps solve business needs. Match the business need on the left to the positive business impact on the right. (Click and drag the business impact on the right to the corresponding business need on the left.)
2. Identify the supervisor capacities for Avaya Contact Center Select with IP Office Server Edition.
A) 100
B) 30
C) 50
3. Scenario:
Avaya has set up a branch office in an emerging market in South Asia. The company engages a channel partner ('Partner* or "Channel Partner") who has contacts within the government to promote and sell its products and services in the above market. In connection with the above, the Partner pays two (2) government officials $250 each. The Partner takes the position that these payments were not made to secure any government business but rather to build relationships to position Avaya's business in the market.
Is the Partner potentially in breach of anti-bribery/anti-corruption laws andregulations and Avaya's Anti-Bribery/Anti-Corruption policy?
A) No, because the Partner didn't actually solicit any business for Avaya and the dollar value of the payment is relatively small.
B) Yes, because anti-bribery/anti-corruption statutes and Avaya policy prohibit the O
improper influencing of a foreign public official to secure business from any source.
4. Which are three pitch elements that can be included to highlight what end customers are looking for when contacting a business of any size? (Select three.)
A) Businesses need to adapt to the needs of their end customers
B) Other media types can be less expensive than using voice only
C) End customers want to connect to the right person regardless of the media they use to connect
D) Present day customers are more apt to use voice, to contact a business
5. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)
A) Allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.
B) Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience.
C) Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.
D) Provides reporting and analytic tools to track caller behavior for continuous improvement.
Solutions:
| Question # 1 Answer: Only visible for members | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: B,C,D | Question # 5 Answer: C |



