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Nokia SDM Certification - PS NSOP Sample Questions:

1. What BEST describes Work Order Management?

A) Collect work orders, define work orders priority list, check the compatibility of the work order with the network configuration, run the work order, create report.
B) Receive, manage the work orders and their work flow, change the workflow as necessary, check the impact of the work order on the network, execute the work order.
C) Receive, generate where applicable and manage work orders and their work flow, plan work order execution, Create reports.
D) Receive the work order request and assign, On completion, create work order report.

2. What statement BEST describes the correct solution when developing a new Field Operations organization?

A) Subcontracting high volume work to reduce costs, People located to meet SLA response times, Spare Parts located with Field Personnel.
B) Subcontracting high volume work to reduce costs, People located to meet SLA response times, Spare Parts located to meet SLA requirements 24x7.
C) Subcontracting high volume work to reduce costs, People located at home, Spare Parts located to meet SLA requirements 24x7.
D) Subcontracting non Telco work, People located to meet SLA response times, Spare Parts located to meet SLA requirements 24x7.

3. In setting up the spare part requirements with NSN which of the statements MOST closely describes the key set-up requirement?

A) Locating spare parts in Service vehicles and at Network Locations.
B) Having an effective warehouse management system to support Hardware Services.
C) Having an OLA with Care for spare part management.
D) Implementing a Spare Part Management process and tools in GDC.

4. In the Operations Model What are the Function set groups of the performance team?

A) Alarm Monitoring & Reporting; Performance Administration; Network & Service Performance Assurance.
B) Performance Monitoring & Reporting; Performance Administration; Documentation & Data Integrity.
C) Performance Monitoring & Reporting; Security Administration; Network & Service Performance Assurance.
D) Performance Monitoring & Reporting; Performance Administration; Network & Service Performance Assurance.

5. Which statement is MOST complete in describing the Network Operations Business Manager role in an Outsourced delivery?

A) Management of the (G)NOC, Field Maintenance and Optimisation functions.
B) End to End management of the operated network according to the defined scope.
C) Management of the Resources, 3rd Parties and interfaces to other internal business lines.
D) Management of the (G)NOC and Field Maintenance functions within the defined scope.

Solutions: