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Salesforce Certified Field Service Consultant Sample Questions:

1. universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?

A) Work order to represent the preventative maintenance on the asset - serviceappointment to represent the different operations - work order line item to representthe visit
B) Work order to represent the preventative maintenance on the asset - work order lineitem to represent the different operations - service appointment to represent the visit
C) Service appointment to represent ante the preservative maintenance on the asset -work order line item to represent the different operations - work order to represent thevisit
D) Work order line item represent the preventative Maintenance on the asset - workorder represent the different operations- service appointment to represent visit

2. Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers

A) Most service appointments have the same priority.
B) The scheduling policy is producing too many candidates that qualify for each Service Appointment.
C) The Scheduling Policy Used field is blank.
D) The Calculate travel and breaks Field Service Setting is disabledfor the Service Resource Availability work rule.

3. Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers

A) Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.
B) Quantity and Unit of Measure are required when adding a Required Product.
C) Required Products must be added to both the Work Order and all Work Order Line Items.
D) Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.

4. Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

A) Three Service Territories withfewer than 50 resources
B) Five Service Territories with fewer than 500 Service Appointments per day
C) One Service Territory with four Polygons
D) Two Service Territories that split the Service Resources evenly

5. Universal Containers (UC) has enabled Salesforce Field
Service and installed the managed package. UC wants to
ensure that Technicians can update their own
appointments' status using the Dispatcher console Gantt
chart.
Which steps should theConsultant take to meet these
requirements?

A) Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.
B) Create Permission Sets and assign the Salesforce Field Service Admin PermissionSet to Service Resources.
C) Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.
D) Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.

Solutions: