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Salesforce Certified B2C Solution Architect Sample Questions:

1. A merchant has implemented a custom solution on B2C Commerce, exposing a configurable outdoor table composed of multiple, different SKUs representing the table top, legs, hardware, cover, and optional extended warranty.
On the B2C Commerce storefront, customers can select from any in-stock options for each of the components to create their perfect table before check-out. Although the final product is presented to the customer as one table, inventory is tracked at the component level, and all of the component SKUs must be sent to the Order Management System in the resulting commerce order.
Which two solutions would allow the merchant to make this custom product experience available in Service Cloud to support the customer service rep purchasing and feature review'' Choose 2 answers

A) Use hooks to extend the existing Open Commerce API (OCAPI) product endpoint with additional information about the custom product options and component availability in real time to support a custom experience in Service Cloud.
B) Create a custom B2C Commerce job to export custom product component data on a nightly basis and import into Service Cloud to support a custom experience.
C) Use Customer Service Representative (CSR) Order on Behalf Of to access the existing B2C Commerce storefront as a CSR acting on behalf of a customer when making purchases or reviewing custom products.
D) Create a custom Open Commerce API {OCAPI) endpoint on B2C Commerce to expose the custom product options and component availability in real time to support a custom experience in Service Cloud.

2. A Marketing team plans to support the launch of a new product line. In discussion with the Sales and IT teams, the Marketing team proposed introducing a leads-management process, along with a web-to-lead form for the landing page that supports the product launch.
The leads captured using the form are added to the new nurturing journey in Marketing Cloud and subsequently routed to the relevant sales team once they qualify at a certain threshold.
What are two implications that a Solution Architect should consider prior to implementing this solution?
Choose 2 answers

A) Leads are unique contact records in Marketing Cloud
B) Leads can have detrimental impact on quality of contact records in Sales Cloud
C) Engagement history from the lead record will be natively available for contact record in Marketing Cloud
D) Need for additional handling of consent, preferences, and compliance for converted leads in Marketing Cloud

3. Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.
Which two reasons should a Solution Architect use to justify those recommendations?
Choose 2 answers

A) Social Studio does not support 1:1 messaging on the apps listed in the scenario
B) Mobile Connect lacks integration with the service agent console without Digital Engagement
C) Social Studio is limited to listening to social channel and not responding
D) Mobile Connect only supports outbound messaging in selected countries

4. A merchant has a requirement to engage customers with a series of promotional messaging including a coupon offer generated in B2C Commerce. Reminder emails are sent to those customers who have not redeemed the coupon 10 and 2 days before its expiration.
Which three elements are required to support this scenario?
Choose 3 answers

A) B2C Commerce cartridge to call Marketing Cloud APIs
B) Marketing Cloud Connect for Service to Marketing Cloud
C) 82C Commerce storefront
D) Marketing Cloud Installed Package
E) Service Cloud for support of coupons and redemption management

5. A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

A) Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.
B) Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
C) Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.
D) Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.
E) Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.

Solutions: