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Certification Path
The Oracle RightNow Cloud Service 2016 Certified Implementation Specialist certification includes only one 1Z0-325 exam.
What is the duration of the 1Z0-325 Exam
- Number of Questions: 80
- Length of Examination: 150 minutes
- Passing Score: 60%
- Format: Multiple choices, multiple answers
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Oracle 1z0-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Analytics and Reporting | - Configure dashboards - Define report access and sharing - Create standard and custom reports |
| Topic 2: Staff and Profile Management | - Set up staff accounts and roles - Define permissions and access rights - Configure agent workflows - Create and manage profiles |
| Topic 3: Application Appearance | - Create and implement Workspaces - Create Navigation Sets - Configure Customizable Menus - Design Agent Interfaces |
| Topic 4: Site Configuration and Administration | - Passport configurations - System settings and configuration - Message templates and variables - Search priority and keywords |
| Topic 5: Knowledge and Answer Management | - Manage knowledge base categories - Set up answer access and visibility - Create and organize answers |
| Topic 6: Customer Interaction Tools | - Set up feedback and surveys - Configure Chat and Co-Browse - Manage email and response channels |
| Topic 7: Customer Portal | - Portal deployment and configuration - Self-service functionality setup - Portal access control |
