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Nortel Contact Center RIs. 7.0 Networking : 922-061

922-061
  • Exam Code: 922-061
  • Exam Name: Nortel Contact Center RIs. 7.0 Networking
  • Updated: Sep 13, 2026
  • Q & A: 100 Questions and Answers

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Nortel 922-061 Exam Syllabus Topics:

SectionObjectives
Topic 1: Operations and Maintenance- Troubleshooting methodologies
  • 1. Layered troubleshooting (OSI model)
    • 2. Log analysis and system monitoring
      Topic 2: Networking for Contact Center Systems- IP networking basics in contact center environments
      • 1. VLAN and subnet configuration considerations
        • 2. QoS for voice traffic
          Topic 3: Contact Center Fundamentals- Call center architecture and components
          • 1. ACD basics and routing principles
            • 2. Agent and queue management concepts
              Topic 4: Nortel Contact Center RIs 7.0 Platform- System architecture and deployment
              • 1. Server components and integration points
                • 2. High availability considerations

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