Skills measured

• Create and format item content (25–30%)
• Manage email messages (25–30%)
• Work with tasks, notes, and journal entries (5–10%)
• Manage calendar objects (15–20%)
• Manage contacts (15–20%)
• Manage the Outlook environment (15–20%)

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Candidates can format email message content by using character and paragraph formatting, create or insert graphic elements, such as charts, tables, and SmartArt graphics, into messages. They can also send messages to private recipients by using the Bcc field. Candidates are able to create contact records, tasks, and appointments from incoming messages, and they set up contact groups to facilitate communication with other Outlook users. They may share schedule information with other Outlook users, too. Candidates schedule meetings involving people and system resources, and they delegate tasks to others. Core users personalize the Outlook program window and the Quick Access Toolbar to maximize their efficiency. They organize messages and other Outlook items, and they display different views of mail folders and of the calendar, address book, and task list. They may also display multiple calendars and share calendars with other Outlook users.