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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, which of the following can be associated to a marketing list? (Choose all that apply.)

A) campaigns
B) price lists
C) sales literature
D) quick campaigns
E) products

2. Which of the following fields can you enter when creating a connection to a lead record in Microsoft Dynamics CRM 2011?

A) a connection role
B) a related goal
C) a related opportunity
D) a security role

3. You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?

A) Create a new lead from the Regarding lookup of the email message.
B) Convert the email message into a lead.
C) Create a new lead, attach the email message to the lead, and then save the lead.
D) Create a new lead and set a connection to the email message.

4. In Microsoft Dynamics CRM 2011, you need to create an appointment with a recurrence pattern.
What should you do?
(Choose al that apply.)

A) Create a recurring appointment, save the recurring appointment, and then create a recurrence for the recurring appointment.
B) Create an appointment, create a recurrence for the appointment, and then save the appointment.
C) Create an appointment, save the appointment, and then create a recurrence for the appointment.
D) Create a recurring appointment, create a recurrence for the recurring appointment, and then save the recurring appointment.

5. You are using Microsoft Dynamics CRM 2011 to schedule services. You need to distribute the work evenly across your resources. Which resource allocation should you use?

A) Even
B) Least Busy
C) Random
D) Most Busy

Solutions: