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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. One week prior to the start of Iteration 5, which is planned for a two weeks duration, the BPM Program Manager has asked developers to review the proposed user stories assigned to the iteration, define implementation tasks and provide estimates in hours. During the commitment meeting prior to iteration start, one of the user stories has a single implementation task with an estimate of 80 hours. What should the BPM Program Manager recommend?

A) Break down the implementation work into tasks that can be described in 8 hours or less.
B) Cancel the user story and move it to a future iteration because 80 hours too large to fit into a two-week iteration with confidence.
C) Break down the user story into child stories because it is an epic.
D) Pad the task with 20% more hours because developers typically under-estimate their required effort.

2. The BPM program manager and process owner for a new hire onboarding process project need to ensure that the solution developed by the team will be accepted and adopted by the target users. To facilitate this, they decide to:

A) plan additional playbacks for user screens.
B) involve champion SMEs in the discovery and implementation including playbacks.
C) agree with users to postpone the release until every feature is correct.
D) insist on documentation of all user requirements before having the development team begin work.

3. Key Performance Indicators (KPIs) are used by the process owner and stakeholders to:

A) measure the operations within a process.
B) reward participants for superior performance in the process.
C) determine the source of business data in the process.
D) notify stakeholders when a threshold is violated.

4. What are the primary challenges that business process governance addresses?

A) Bad relationships between business and IT, inconsistent results in delivering BPM value, and developing BPM skills within the organization.
B) Many processes, many BPM developers, and many BPM assets.
C) Inconsistent decision making in selecting BPM projects, not meeting regulatory compliance goals, and automating labor intensive processes.
D) Developing BPM skills within the organization, adopting BPM methodology to the organization's needs, and gathering lessons learned from failed BPM projects.

Solutions: