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IBM Information Management Front End Tools and Processes Sample Questions:

1. What is one source of information that a FrontEnd engineer should use to resolve a PMR?

A) PD Tools home page
B) Extreme Leverage webpage
C) product support page
D) IMT Intranet home page

2. A customer with a Passport Advantage contract has opened a Severityl PMR. What is the responsiveness target for this PMR?

A) within five hours
B) within two hours
C) within one hour
D) the best endeavors

3. What is the meaning of Premium Support - Onsite Technical Support Services?

A) Helping to design a customer solution.
B) Manage customer when he is complaining.
C) Performs product installation at the customers' site.
D) Provides on-site knowledge transfer and hands on training.

4. When does a PMR need to be re-entitled?

A) When the product compid is changed.
B) When customer's telephone number is changed.
C) When the customer cannot speak English.
D) When you find an APAR for the customer's problem.

Solutions: