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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. How is it possible to extend IBM Tivoli Application Dependency Discovery Manager (TADDM) sensors to discover custom components?

A) Read an existing data source such as a spreadsheet or file using the Tivoli Data Loader.
B) Perform field customizations using the database configuration application.
C) Use the TADDM Custom Server Extension.
D) Deploy additional agents which can be downloaded from the Integrated Service Management Library.

2. What two types of information are provided by IBM Tivoli Application Dependency Discovery Manager to IBM SmartCloud Control Desk? (Choose two.)

A) Configuration Items Types
B) Configuration Items
C) Classification Items Hierarchy
D) Classification Items Relationships
E) Asset types

3. Which solution enables the deployment of highly virtualized environments for self-service cloud computing?

A) IBM Tivoli Endpoint Manager
B) IBM SmartCloud Control Desk
C) IBM Tivoli Service Automation Manager
D) IBM Tivoli Provisioning Manager

4. An organization is using IBM SmartCloud Control Desk to manage their IT environment. Which three applications are key to building a knowledge management strategy to help the organization gather, analyze, store, and share knowledge? (Choose three.)

A) Inventory
B) Solutions
C) Purchase Orders
D) Incidents
E) Problems
F) Web Service Library

5. A service desk is handling service catalog requests, incidents, and problems for all their customers 24 hours a day 7 days a week. Which IBM SmartCloud Control Desk architecture and edition should be recommended to support the service desk?

A) Multi-server, IBM SmartCloud Control Desk - Entry
B) Single server, IBM SmartCloud Control Desk - Entry
C) Multi-server, IBM SmartCloud Control Desk
D) Single server. IBM SmartCloud Control Desk

Solutions: