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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. With the Basic level of account In Avaya Spaces, which statement about what users can do is true?

A) They can host online voice conferences with a maximum of 15 participants.
B) They can host online video conferences with a maximum of 15 participants.
C) They can host online video conferences with a maximum of 5 participants.
D) They can have direct online video calling but no video conferences.

2. Refer to the Scenario: H&H Ticket.

H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.
In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)

A) Correct their personal entry in the system directory.
B) Button programming
C) Create personal short codes.
D) Modify their personal directory.

3. For an Avaya Spaces Basic level account, which statement Is true about the email address for Basic users?

A) The email domain name must match the company domain name.
B) Any email address will work for Basic level users.
C) The email address for Basic level users does not need to be unique.
D) An email address is not required for Basic level users.

4. To support cradle-to-grave reports for any call, what is the minimum IP Office configuration?

A) Essential Edition with an external PC to run Avaya Call Reporting
B) Essential Edition with an external PC to run Avaya Call Reporting and an IP Office CTI license
C) Preferred Edition with VMPro
D) Preferred Edition with VMPro and an IP Office CTI license

5. A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).
Which component Is used to create surveys In ACCS?

A) Proactive Outreach Manager
B) Outbound Campaign Management Tool
C) Communication Control Toolkit
D) Orchestration Designer

Solutions: