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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) There is a firewall between the PC and the CMS.
B) Avaya Terminal Emulator did not load correctly and needs to be reloaded.
C) The wrong version of Avaya Terminal Emulator has been loaded on the PC.
D) Avaya Terminal Emulator is being used on an unsupported operating system.

2. Which application or menu can be used for creating an ACD on CMS?

A) cms adm
B) CMS-Supervisor
C) CMS-Terminal
D) cms svc

3. Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)

A) BSR decreases titer workload across sites.
B) BSR improves agent utilization.
C) BSR balances and improves service across enterprise.
D) BSR follows a specified strategy far skill selection.
E) BSR creates a virtualized pool of agent resources.

4. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: both
B) Measured: internal
C) Measured: survivable
D) Measured: external

5. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A) 10400
B) 500000
C) 15600
D) 100000

Solutions: