HP2-I47 Practice Test Questions Answers Updated 32 Questions
HP2-I47 dumps & HP Sales Certified Sure Practice with 32 Questions
NEW QUESTION # 11
A customer has told you about the problems they are facing adapting to changes in the workplace, including managing increased remote work and the resulting security challenges.
Which questions should you ask to qualify this customer for HP Set Up Services? (Select two.)
- A. How necessary is it for you to minimize capital expenditures?
- B. How distributed is your workforce?
- C. Do you require security features such as hardware or BIOS protection?
- D. Would you consider a lease-to-own solution?
Answer: B,C
Explanation:
Explanation
The correct answers are B and C. How distributed is your workforce? and Do you require security features such as hardware or BIOS protection?
These questions are relevant to qualify the customer for HP Set Up Services, which are designed to help customers with the challenges of planning for, moving to, and provisioning new devices from the cloud1. HP Set Up Services can deliver great device configuration experiences for employees starting on day one, with services for provisioning, deployment, and zero-touch setup1.
By asking how distributed the customer's workforce is, you can assess their need for a modern, low-touch way to provision new devices for their remote workers. HP Device Provisioning Services can help customers provision and personalize new computers for their distributed workforce before they ship from HP1.
By asking if the customer requires security features such as hardware or BIOS protection, you can identify their security challenges and offer them solutions that can enhance their device security posture. HP Proactive Security is the world's most advanced endpoint security service that provides protection-first security for SMBs. It uses HP Sure Click Pro and HP Sure Sense Pro to isolate and contain malware threats, and HP TechPulse to monitor and report on device security posture. HP Proactive Security also includes services to help customers implement and manage configuration policies, such as deny and allow lists, device guard, credential guard, and BitLocker encryption2.
The other options are incorrect because:
Asking if the customer would consider a lease-to-own solution is not related to HP Set Up Services.
This is more relevant to HP Device as a Service (DaaS), which is a comprehensive solution that combines hardware, software, and services into a single contract with a predictable monthly fee3.
Asking how necessary it is for the customer to minimize capital expenditures is also not related to HP Set Up Services. This is more relevant to HP Financial Services, which can help customers optimize their IT spending and achieve their business goals with flexible financing solutions.
1: HP Set Up Services- Device Configuration, Provisioning, and Deployment Services | HP Official Site 2:
[HP Wolf Security Services] 3: [HP Device as a Service (DaaS) | HP Official Site] : [HP Financial Services | HP Official Site]
NEW QUESTION # 12
What is included in HP Active Care? (Select two.)
- A. Defective Media Retention in every option
- B. Next business day onsite support
- C. Coverage of non-HP devices
- D. Availability for one or two years
- E. No-cost replacement parts
Answer: A,B
Explanation:
Explanation
The two options that are included in HP Active Care are A. Defective Media Retention in every option and E.
Next business day onsite support. According to the HP Active Care website1, HP Active Care provides a complete suite of device protection, support, and repair services that help users maximize productivity. Some of the features of HP Active Care are:
Defective Media Retention: Sometimes even the best storage media may require replacement, and when it does, you can securely maintain control of the defective media in a way that meets your security standards for protecting sensitive data12.
Next Business Day Onsite Response: Rely on our knowledgeable experts and prompt service to minimize disruptions by getting your devices working and your users back to business. HP Customer Support will fast track problem diagnosis and provide resolutions that help customers get back up and running quickly12.
Other features of HP Active Care are:
HP TechPulse: An Automation platform powered by billions of data points; HP TechPulse delivers world class services through meaningful insights2.
Accidental Damage Protection: Keep your devices up and running at an optimal state with the parts and materials necessary to keep your devices working12.
Travel Support: You have enough to focus on when you're out of the office. Stay productive and get access to the help you need-almost anywhere you go-with local language telephone and onsite support12.
NEW QUESTION # 13
A potential customer has asked you how HP Lifecycle Services compare to a competitor's services that they have used in the past.
What is the HP recommended way to prepare a response to this question?
- A. List the different HP Services websites that the customer can visit for more information
- B. Visit the competitor's website to read the descriptions of their services
- C. Refer to the battlecards for the various HP Lifecycle Services
- D. Compile a list of issues customers have had with the competitor's services
Answer: C
Explanation:
Explanation
The HP recommended way to prepare a response to this question is D. Refer to the battlecards for the various HP Lifecycle Services.
Battlecards are documents that provide a concise and compelling overview of the value proposition, benefits, and differentiators of HP Lifecycle Services. They also include information on how to position HP Lifecycle Services against competitors and how to handle common objections. Battlecards are designed to help sales representatives communicate effectively with potential customers and persuade them to choose HP over other options.
You can find the battlecards for the various HP Lifecycle Services on the HP website1 or on the HP Learning Center2. They are updated regularly to reflect the latest features and enhancements of HP Lifecycle Services.
You can also download them as PDF files for offline access.
By referring to the battlecards, you can prepare a response that showcases how HP Lifecycle Services can help the customer achieve their business goals, reduce costs, improve productivity, and enhance security. You can also highlight how HP Lifecycle Services are superior to the competitor's services in terms of quality, reliability, flexibility, and innovation.
1: HP Lifecycle Services | HP Official Site 2: HP Learning Center
NEW QUESTION # 14
Name a service available within HP Hardware Support Offsite Return Services.
Remote problem diagnosis and support over the phone for immediate resolution Online status tracking during repair of product while at the repair center Guaranteed 24 x 7 support and next-day turnaround Ability to order replacement parts from HP for defective third-party components Explanation One of the services available within HP Hardware Support Offsite Return Services is A. Remote problem diagnosis and support over the phone for immediate resolution.
This service provides basic telephone technical assistance with installation, product configuration, setup, and problem resolution. HP will work with the customer remotely to isolate the hardware problem and determine the best course of action1.
If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will also provide the return shipment of the repaired or replaced product to the customer's location1.
If you are interested in learning more about HP Hardware Support Offsite Return Services, you can visit the HP website2 or contact an HP representative for more details or assistance.
Answer:
Explanation:
1: Hardware Support Offsite Return Services - hp.com 2: HP Care Pack - PC Repair, Extended Warranty & Support
NEW QUESTION # 15
Which category of HP Lifecycle Services enables customers to transition quickly and easily from old to new devices while maintaining compliance with government and environmental regulations?
- A. HP Renew Services
- B. HP Optimize Services
- C. HP Collaborate Services
- D. HP Set Up Services
Answer: A
Explanation:
Explanation
The category of HP Lifecycle Services that enables customers to transition quickly and easily from old to new devices while maintaining compliance with government and environmental regulations is B. HP Renew Services.
HP Renew Services are services that help customers recover, repurpose, and recycle hardware in more responsible ways. They include services for carbon neutral computing, device recovery, sanitization, deinstallation, and recycling1.
By using HP Renew Services, customers can benefit from:
Reducing the environmental impact of their technology and supporting a circular economy1.
Offsetting the carbon footprint of their devices throughout the lifecycle with HP Carbon Neutral Computing Services2.
Receiving residual value for their end-of-use devices or recycling them responsibly with HP Device Recovery Service3.
Ensuring data security and compliance with HP Sanitization Service4.
Saving time and resources with HP Deinstallation Service5.
If you are interested in learning more about HP Renew Services, you can visit the HP website1 or contact an HP representative for more details.
NEW QUESTION # 16
What coverage does HP Post Warranty Service provide?
- A. Extension beyond 12 months if needed
- B. Access to Level 2 help desk technicians
- C. No-cost device repairs made with certified HP parts
- D. Additional 12 months based on the product's base warranty or extended warranty
Answer: D
Explanation:
Explanation
The correct answer is A. Additional 12 months based on the product's base warranty or extended warranty.
HP Post Warranty Service is a service that extends the coverage of HP devices for one year past the base warranty or extended warranty. It provides the same level of service as the original warranty or HP Care Pack service, such as repair, replacement, onsite support, and accidental damage protection12.
By purchasing and registering HP Post Warranty Service, customers can benefit from:
Peace of mind knowing that their devices are covered by the manufacturer that knows them best12.
Cost savings and budget predictability by avoiding unexpected repair expenses12.
Flexible options to suit their needs, such as next business day onsite service, device media retention, and travel coverage12.
If you are interested in learning more about HP Post Warranty Service, you can visit the HP website1 or contact an HP representative for more details.
1: HP Care Pack Services - Frequently Asked Questions (FAQs) 2: HP Care Pack Services - Post Warranty
NEW QUESTION # 17
Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
- A. HP Wolf Protect and Trace
- B. HP Deinstallation Services
- C. HP Defective Media Retention
- D. HP pc BIOS Asset Tagging service
- E. HP Active Care
Answer: A,E
Explanation:
Explanation
The two HP Lifecycle Services that are powered by HP TechPulse are A. HP Active Care and E. HP Wolf Protect and Trace. According to the web search results, HP Active Care is a service that provides managed device protection, support, and repair using predictive analytics, insights, and auto-ticketing from HP TechPulse12. HP Wolf Protect and Trace is a service that provides endpoint security and threat detection using the telemetry data from HP TechPulse3. Therefore, these two services are powered by HP TechPulse, which is a cloud-based telemetry and analytics platform that aggregates critical data from devices and applications14.
The other services, such as HP pc BIOS Asset Tagging service, HP Deinstallation Services, and HP Defective Media Retention, are not powered by HP TechPulse, but are part of the HP Lifecycle Services portfolio that offers various solutions for device management
NEW QUESTION # 18
You need to register many HP Lifecycle Services at one time.
What is the faster way to accomplish this goal?
- A. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal
- B. Work with an HP distributor and use the program available exclusively to distributors
- C. Access your HP Channel Services Network account and modify any existing order information to match the new registration information
- D. Enter the common information in the HP Channel Services Network portal and duplicate the registration request to change the unique information
Answer: A
Explanation:
Explanation
The faster way to register many HP Lifecycle Services at one time is D. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal.
The HP Channel Services Network (CSN) portal is a web-based tool that enables HP Partners to register, track, and manage HP Lifecycle Services orders. It also provides access to various resources, such as training, certification, and support1.
One of the features of the CSN portal is the ability to register multiple HP Lifecycle Services at once by using an Excel template. The Partner can download the template from the portal, fill in the required information for each service, such as customer name, service type, device serial number, and service start date, and upload the completed worksheet back to the portal. This can save time and effort compared to registering each service individually2.
If you want to learn more about how to use the Excel template to register multiple HP Lifecycle Services, you can watch a short video tutorial on the CSN portal3. You can also contact an HP representative for more details or assistance.
1: HP Channel Services Network 2: HP Care Pack Services - Frequently Asked Questions (FAQs) 3: CSN - How to Register Multiple Care Packs Using Excel Template
NEW QUESTION # 19
What does the base warranty for HP Personal Systems provide?
- A. Uplifted support for additional years of coverage
- B. Protection from manufacturer defects
- C. Protection against accidents such as liquid spills, electrical surges, and falls
- D. Operating system and firmware updates
Answer: B
Explanation:
Explanation
The base warranty for HP Personal Systems provides protection from manufacturer defects. According to the Limited Warranty and Support Guide1, HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP or from the date HP completes installation. Therefore, the correct answer is D. Protection from manufacturer defects.
NEW QUESTION # 20
How are HP Care Pack Services sold?
- A. They are sold as a transactional upfront payment although they require special terms and a minimum threshold.
- B. They are available as a contractual service and can be sold at any time as a standard SKU offering
- C. They are attached to hardware by the device serial number and sold as a transactional upfront payment.
- D. They are sold with flexible payment terms and coverage options, offer standard and custom options, and are renewable.
Answer: C
Explanation:
Explanation
The correct answer is C. They are attached to hardware by the device serial number and sold as a transactional upfront payment.
HP Care Pack Services are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They offer various options for repair time, on-site support, exchange, collection and return by a carrier, installation by an HP technician, and more12.
HP Care Pack Services are sold as a transactional upfront payment, meaning that customers pay for the service once at the time of purchase or within 90 days of the device purchase date. They are attached to hardware by the device serial number, which is used to register and activate the service. Customers can check the status and coverage of their HP Care Pack Services online by entering their device serial number12.
If you want to learn more about HP Care Pack Services, you can visit the HP website1 or contact an HP representative for more details or assistance. You can also use the HP Care Pack Finder tool on the HP website3 to find the right HP Care Pack for your device.
1: HP Care Pack Services - Frequently Asked Questions (FAQs) 2: HP Care Pack - PC Repair, Extended Warranty & Support 3: HP Care Pack Central
NEW QUESTION # 21
Match the HP Deployment Service with the service it provides.
Answer:
Explanation:
Explanation
The HP Deployment Service component that matches the service it provides are as follows:
A) Installation with User Settings: Offerings include unpacking, data migration, and connection of peripherals to devices1.
B) HP Logistics Services: PCs are delivered to the door or dock with or without an appointment2.
C) Office Installation Service: HP professionals migrate data from existing devices to new PCs3.
1: HP Installation Services | HP Official Site 2: HP Logistics Services | HP Official Site 3: HP Office Installation Service | HP Official Site
NEW QUESTION # 22
You need to register many HP Lifecycle Services at one time.
What is the faster way to accomplish this goal?
- A. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal
- B. Work with an HP distributor and use the program available exclusively to distributors
- C. Access your HP Channel Services Network account and modify any existing order information to match the new registration information
- D. Enter the common information in the HP Channel Services Network portal and duplicate the registration request to change the unique information
Answer: A
Explanation:
Explanation
The faster way to register many HP Lifecycle Services at one time is D. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal.
The HP Channel Services Network (CSN) portal is a web-based tool that enables HP Partners to register, track, and manage HP Lifecycle Services orders. It also provides access to various resources, such as training, certification, and support1.
One of the features of the CSN portal is the ability to register multiple HP Lifecycle Services at once by using an Excel template. The Partner can download the template from the portal, fill in the required information for each service, such as customer name, service type, device serial number, and service start date, and upload the completed worksheet back to the portal. This can save time and effort compared to registering each service individually2.
If you want to learn more about how to use the Excel template to register multiple HP Lifecycle Services, you can watch a short video tutorial on the CSN portal3. You can also contact an HP representative for more details or assistance.
1: HP Channel Services Network 2: HP Care Pack Services - Frequently Asked Questions (FAQs) 3: CSN - How to Register Multiple Care Packs Using Excel Template
NEW QUESTION # 23
You want to attach HP Fix Services to a deal with a new customer.
Which questions should you ask to determine the pain points that the customer is experiencing? (Select two.)
- A. How much employee productivity is lost to device downtime due to failure or damage?
- B. What percentage of your budget is allocated to new hardware acquisition?
- C. How do you deal with hardware support when employees are working remotely?
- D. Do you currently have a security strategy in place for your PCs and other devices?
- E. What does the company's roadmap for growth over the next ten years look like?
- F. How do you decide when to acquire or retire the company's personal systems?
Answer: A,C
Explanation:
Explanation
The best questions to ask to determine the pain points that the customer is experiencing are D. How do you deal with hardware support when employees are working remotely? and E. How much employee productivity is lost to device downtime due to failure or damage? These questions can help you identify the customer's challenges and needs related to device support and repair, which are the main benefits of HP Fix Services. By asking these questions, you can also uncover the customer's current situation, such as how many devices they have, how often they fail or get damaged, how long it takes to fix them, and how much it costs them in terms of lost productivity and support expenses. These questions can also help you position HP Fix Services as a solution that can address the customer's pain points by providing remote diagnosis and support, accidental damage protection, and multiple response time options for onsite repair or replacement. Therefore, these questions can help you attach HP Fix Services to a deal with a new customer.
NEW QUESTION # 24
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