Dependable 500-443 Exam Dumps to Become Cisco Certified
Get Ready with 500-443 Exam Dumps (2024)
Cisco 500-443 certification is valuable for professionals who work in contact center enterprise environments, including network engineers, administrators, and support personnel. It demonstrates a high level of expertise in managing and reporting on UCCE solutions, which can lead to increased career opportunities and higher salaries.
NEW QUESTION # 16
Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)
- A. Test your scripts to ensure that all routing logic is correct.
- B. In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.
- C. Configure default labels for each dialed number using the Configuration Manager.
- D. In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.
- E. Configure default labels for each skill group using the Configuration Manager.
- F. Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.
Answer: B,C,F
NEW QUESTION # 17
Which option best describes the issue with a call failing in Cisco Unified ICM at the Send to VRU node in a comprehensive Cisco Unified Customer Voice Portal deployment?
- A. The Cisco Unified CVP server is running on temporary licenses.
- B. The VXML application is not deployed to the CVP servers.
- C. The VRU label in the Cisco Unified CVP dial plan does not match the dial peer on the VXML gateway.
- D. The call type is not mapped to the Cisco Unified ICM script.
Answer: C
NEW QUESTION # 18
Which protocol is used by CVP to communicate to VRU PG?
- A. GED-256
- B. GED-155
- C. GED-12.5
- D. GED-125
Answer: B
Explanation:
The protocol used by CVP to communicate to VRU PG is GED-155, which stands for Generic External Device Protocol version 155. GED-155 allows CVP to send and receive messages from VRU PG for call control and data exchange. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 11
NEW QUESTION # 19
On which server is the Bulk Import Tool run?
- A. Administrator Client
- B. Primary Administration
- C. Primary Administration and Data Server
- D. HDS-DDS
Answer: B
Explanation:
A The server on which the Bulk Import Tool is run is Primary Administration, as it hosts the web service that provides access to the tool. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 109
NEW QUESTION # 20
Which ICM component delivers Route request to ICM Central Controller?
- A. WB
- B. AW/HDS/DDS
- C. IVRA/RU PG
- D. CU1C
Answer: D
Explanation:
The ICM component that delivers Route request to ICM Central Controller is CVP, as it acts as a routing client that sends routing requests and receives routing instructions from ICM. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 10
NEW QUESTION # 21
Which of the following are common UCCE issues related to agent performance? (Select all that apply)
- A. Database connectivity issues
- B. Call routing failures
- C. Agent configuration issues
- D. Poor agent productivity
Answer: D
NEW QUESTION # 22
Which option lists the minimum extended call variables that are needed for Cisco Unified Customer Voice Portal Agent Greetings?
- A. user.microapp.FromExtVXML, user.microapp.app_media_lib, user.microapp.input_type
- B. user.microapp.ToExtVXML, user.microapp.app_media_lib, user.microapp.input_type
- C. user.microapp.ToExtVXML, user.microapp.app.media_Server, user.microapp.locale
- D. user.ToExtVXML, user. app_media_lib, user.input_type
- E. user.microapp.FromExtVXML, user.microapp.app.media_Server, user.microapp.input_type
Answer: B
NEW QUESTION # 23
What is the purpose of APIs and web services in integrating UCCE with other business applications?
- A. To provide a web-based agent desktop for managing customer interactions
- B. To enable UCCE to exchange data with other business applications
- C. To monitor agent performance and generate reports on call center metrics
- D. To automate the handling of customer interactions without human involvement
Answer: B
Explanation:
Explanation: APIs (Application Programming Interfaces) and web services are used to integrate UCCE with other business applications, allowing UCCE to exchange data with other systems such as CRM, ERP, and ticketing systems, resulting in a more streamlined and efficient contact center operation.
NEW QUESTION # 24
What is the purpose of the Cisco Unified Customer Voice Portal (CVP) Reporting Server in UCCE?
- A. To manage and control the UCCE system components
- B. To provide real-time statistics on call center performance
- C. To handle incoming customer interactions
- D. To provide historical reporting data for self-service IVR interactions
Answer: D
NEW QUESTION # 25
What is the purpose of the Cisco Unified Contact Center Enterprise (UCCE. Service Control Center in UCCE?
- A. To monitor and manage UCCE system services and application instances
- B. To manage and control the UCCE system components
- C. To provide real-time statistics on call center performance
- D. To handle incoming customer interactions
Answer: A
NEW QUESTION # 26
Which two statements about when you install/deploy Cisco Unified Contact Center Enterprise VMs on VMware ESXi hosts are true? (Choose two.)
- A. You cannot enable hyper-threading at the hypervisor level.
- B. You can enable hyper-threading at the Guest OS level.
- C. You can enable hyper-threading at the hypervisor level, but you cannot over-subscribe the vCPU and vRAM.
- D. You can enable hyper-threading at the hypervisor level.
- E. You cannot enable hyper-threading, but you can over-subscribe the vCPU and vRAM.
Answer: A,B
NEW QUESTION # 27
Which tool can be used to troubleshoot common UCCE issues related to call routing, agent configuration, and media routing?
- A. Cisco Unified Contact Center Enterprise Administration (CUCEA)
- B. Cisco Finesse desktop
- C. Cisco Unified Intelligence Center (CUIC)
- D. Cisco Unified Contact Center Enterprise Serviceability (CUCEs)
Answer: A
NEW QUESTION # 28
Which of the following are advanced UCCE features? (Select all that apply)
- A. Courtesy Callback
- B. Precision Routing
- C. Voice Portal Self-Service
- D. Mobile Agents
Answer: A,B,D
NEW QUESTION # 29
In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?
- A. Both call routers go active and attempt to split the system until the private network is restored.
- B. The system continues to operate but with only one call router in simplex mode.
- C. The private network data is rerouted automatically over the visible network.
- D. The system stops routing calls because it cannot function without a private network.
Answer: B
NEW QUESTION # 30
Which of the following tools can be used to troubleshoot common UCCE issues related to media routing? (Select all that apply)
- A. Cisco Unified Contact Center Enterprise Administration (CUCEA)
- B. Cisco Unified Contact Center Enterprise Serviceability (CUCEs)
- C. Cisco Unified Intelligence Center (CUIC)
- D. RTMT (Real-Time Monitoring Tool)
Answer: A,B,D
NEW QUESTION # 31
Refer to the exhibit.
In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the CTI Jgw1 log file. Which option describes the likely cause of this error?
- A. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
- B. Phone Join Across Lines feature is enabled.
- C. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
- D. Phone IPv6 feature is enabled.
- E. MAC address of the phone not associated with PG user.
Answer: B
NEW QUESTION # 32
What is the purpose of the UCCE database schema?
- A. To provide historical call data for reporting purposes
- B. To store call center configuration data
- C. To provide real-time statistics on call center performance
- D. To route incoming calls to the most appropriate agent based on customer data
Answer: A
NEW QUESTION # 33
Which two microapps can capture DTMF from the caller in the Cisco Unified Customer Voice Portal environment? (Choose two.)
- A. Play Media & Get Speech
- B. Get Speech & Menu
- C. Menu & Get Digits
- D. Menu & Play Media
Answer: B,C
NEW QUESTION # 34
Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?
- A. agent device, network VRU, ringtone, survivability
- B. agent device, CUCM VRU, ringtone, survivability
- C. ICM dialed number plan, network VRU, ringtone, error
- D. ICM dialed number, network VRU, ring back, error
- E. agent device, network VRU, ringtone, error
Answer: E
NEW QUESTION # 35
Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)
- A. ICM User Group policy
- B. ICM instance
- C. ICM Organizational Unit
- D. ICM facility
- E. ICM agent users
- F. ICM Security policy
Answer: B,C,D
NEW QUESTION # 36
Which of the following are benefits of using Cisco Unified Intelligence Center (CUIC. in UCCE? (Select all that apply)
- A. Historical reporting capabilities
- B. Real-time reporting capabilities
- C. Enhanced agent desktop functionality
- D. Customizable reports and dashboards
Answer: A,B,D
Explanation:
Real-time reporting capabilities, B. Historical reporting capabilities, and C. Customizable reports and dashboards. Cisco Unified Intelligence Center (CUIC. provides real-time and historical reporting capabilities for Cisco contact center solutions. It allows users to create and customize reports and dashboards that can be used to analyze call center performance and make informed business decisions.
NEW QUESTION # 37
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Cisco 500-443 exam is designed to test the skills and knowledge of professionals who are responsible for the administration and reporting of contact center enterprise systems. 500-443 exam is ideal for IT professionals who work in contact centers or for those who have an interest in this field. Successful completion of 500-443 exam will demonstrate that the candidate has the necessary skills to manage a contact center enterprise system effectively.
Cisco 500-443 certification exam covers a wide range of topics related to contact center enterprise solutions, including advanced administration and configuration of contact center systems, reporting and analytics, and troubleshooting and maintenance of contact center solutions. 500-443 exam is designed to test the candidate's knowledge and skills in these areas, and their ability to apply them in real-world scenarios.
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