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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You are using Microsoft Dynamics CRM 2011 to schedule services. You need to distribute the work evenly across your resources. Which resource allocation should you use?

A) Even
B) Least Busy
C) Random
D) Most Busy

2. In Microsoft Dynamics CRM 2011, which of the following can be associated to a marketing list? (Choose all that apply.)

A) campaigns
B) price lists
C) sales literature
D) quick campaigns
E) products

3. A company uses Microsoft Dynamics CRM 2011. Employees run Microsoft Dynamics CRM 2011 for
Microsoft Office Outlook.
Which of the following tasks can be performed by using Microsoft Dynamics CRM for Outlook?

A) Automatically create contact or lead records from tracked email messages while online.
B) Automatically create contact or lead records from tracked email messages while offline.
C) Synchronize service activity records assigned directly to resource groups of which the employee is a member.
D) Synchronize service activity records the employee owns.

4. You are configuring the Sales module in Microsoft Dynamics CRM 2011.
Which of the following components must be configured before you can add a product to the catalog?

A) price list
B) unit group
C) discount list
D) currency

5. The Microsoft Dynamics CRM 2011 system administrator moves a goals fiscal start date ahead by five
days,
changes the fiscal period type from monthly to quarterly, and saves the goal.
How does this affect the goal records?

A) The fiscal start dates and fiscal period for all goals are unchanged.
B) The fiscal start dates for all goals are automatically realigned. The fiscal period for all goals is unchanged.
C) The fiscal start dates for all goals are unchanged. The fiscal period for all goals is automatically realigned.
D) The fiscal start dates and fiscal period for all goals are automatically realigned.

Solutions: