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ITIL Foundation (Version 5) Sample Questions:
How can continual improvement of value streams be achieved?
- A. By improving the management practices that support and enable value streams
- B. By directly controlling variability in workflows
- C. By eliminating external dependencies altogether
- D. By creating new value streams for every product or service
Correct Answer: A 🗳️
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Which term BEST describes a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives?
- A. Organization
- B. Partnership
- C. Culture
- D. Service journey
Correct Answer: A 🗳️
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Which of the following statements about the Four Dimensions of product and service management is CORRECT?
- A. All Four Dimensions focus mainly on the activities of the service value chain
- B. All Four Dimensions apply only to product design and not to management practices
- C. All Four Dimensions are critical to effective and efficient facilitation of value
- D. Each dimension on its own is sufficient to achieve the desired outcomes
Correct Answer: C 🗳️
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Which dimension of service management is concerned with ensuring that a company's structure supports the fulfilment of strategic goals?
- A. Information and technology
- B. Partners and suppliers
- C. Value streams and processes
- D. Organizations and people
Correct Answer: D 🗳️
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Which activity has the purpose of developing, integrating, and testing digital products to transform designs into functional solutions?
- A. Support
- B. Operate
- C. Discover
- D. Build
Correct Answer: D 🗳️
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