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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
| Topic 2: SAP Customer Experience Portfolio Overview | 20% | - SAP Service Cloud - SAP Sales Cloud - SAP Marketing Cloud / Emarsys - SAP Customer Data Cloud - SAP Commerce Cloud |
| Topic 3: Customer Data and Governance | 15% | - Compliance and data privacy - Data analytics and insights - Customer data management and identity |
| Topic 4: Integration and Extensibility | 25% | - Data flow and system connectivity - SAP Integration Suite - SAP Business Technology Platform (BTP) integration - Extensibility options and best practices |
| Topic 5: Project Delivery and Implementation | 15% | - Implementation lifecycle and planning - Performance and scalability - Solution deployment and operations |
| Topic 6: Solution Architecture Fundamentals | 15% | - Customer Experience strategy and design - Architecture principles and methodologies |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
What are key components of the ABAP RESTful Application Programming Model?
Note: There are 3 correct answers to this question.
- A. Service Model Infrastructure
- B. Core Data Services
- C. Java and Spring
- D. Event-Handlers
- E. Behavior Definitions
Correct Answer: A,B,E 🗳️
You notice message processing has failed in your SAP Cloud Integration tenant, and the error text suggests the issue is related to inbound message payload.
What actions would you perform in the SAP Cloud Integration Operations view?
- A. Choose the All Integration Flows - Retry Messages tile, find the failed message, and restart the message processing.
- B. Choose the Manage Integration Content tile, select the iFlow in question, set the log level to trace, and request that the consumer resend the message.
- C. Choose the Connectivity Tests tile, go to the TLS tab, and send a test request to the target system.
- D. Choose the All Integrations Flows - Completed Messages tile, find the message in question, and inspect the log for errors.
Correct Answer: B 🗳️
You want to create a solution that will provide a flexible mechanism for assessing fraud risk during order placement. The rules for the fraud check may change from time to time according to business needs.
Which of the following is a SAP BTP, Kyma runtime component you would use to implement this use case?
Note: There are 2 correct answers to this question.
- A. Pod
- B. Event
- C. Replica Set
- D. API Rule
Correct Answer: B,D 🗳️
You are executing the Lead to Cash end-to-end process for a discrete industry customer.
Which of the following subprocesses would you evaluate?
Note: There are 3 correct answers to this question.
- A. Customer consent management
- B. Campaign management
- C. Supplier contract management
- D. Lead management
- E. Warehouse management
Correct Answer: A,B,D 🗳️
When are product fields created in SAP Emarsys Customer Engagement?
- A. When specific product packages or add-ons are enabled.
- B. When user accounts are registered.
- C. During the customer checkout process.
- D. When new products are added to the inventory.
Correct Answer: A 🗳️
