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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 2: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 3: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 4: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 5: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 6: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 7: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 8: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 9: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
SAP Certified - SAP Field Service Management Sample Questions:
1. Which tasks are included in the SAP Activate roadmap during the transition from Discover to Prepare phases?
There are three correct answers.
A) Technical Assessment
B) Business Capability Map creation
C) Solution Marketing Diagram creation
D) Value Roadmap development
2. To test a business rule you use the 'Validation' function, and the 'Manual Execution' function in a test environment.
Choose the correct answer.
A) False
B) True
3. What are some of the characteristics of assisted scheduling?
There are three correct answers.
A) The scope and parameters for assisted scheduling can be completely tailored to the use case
B) Assisted scheduling is triggered by the user or by an API call
C) The scope and parameters for assisted scheduling are largely pre-determined
D) Assisted scheduling is triggered by a scheduled business rule
E) Assisted scheduling can work with custom optimization policies
4. Which tools are leveraged in the toolchain for business transformation? (Choose all that apply) There are three correct answers.
A) SAP LeanIX
B) SAP Signavio
C) SAP Marketing Cloud
D) BTP Build Apps
5. What are the key components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
A) Business Marketing Strategy
B) Integrated Toolchain
C) New Customer Acquisition System
D) Expert Guidance
E) Standardized Framework
Solutions:
| Question # 1 Answer: A,B,D | Question # 2 Answer: B | Question # 3 Answer: B,C,E | Question # 4 Answer: A,B,D | Question # 5 Answer: B,D,E |
