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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which statement is true about Key Performance Indicators (KPIs)?

A) KPIs should always be measured by percentage.
B) KPIs always have to be adjusted to match the customer's actual status.
C) KPIs must be specific, measurable, achievable, realistic, and timely (SMART).
D) KPIs are defined according to the IT customer requirements.

2. What is the basis for any gap analysis on IT asset and service management solutions?

A) The current IT satisfaction survey results for IT users.
B) The customer's IT business processes and requirements for asset and service management.
C) The contents of a customer's CMDB.
D) A financial report on a customer's IT expenditure.

3. Which statement describes functional components provided by IBM Tivoli Provisioning Manager?

A) They provide customers with access to knowledge search, the ability to log incidents into Incident Management, check status of existing incidents, provide information on system outages, show frequently asked questions, and perform other automated services such as ID Management.
B) They provide automated configuration of IT resources in response to a service request or other trigger; they may include all levels of configuration such as network setup, storage allocation, partition preparation, base builds, application loads, cluster definition, etc.
C) They provide processes that join financial, contractual, and inventory functions to support life cycle management for hardware and software assets within the IT environment.
D) They provide services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, organizations, and products.

4. Which statement most accurately describes functionality provided by IBM SmartCloud Control Desk?

A) It monitors, measures, and reports discrete resources within an IT environment to ensure optimal and committed performance levels.
B) It provides forecasting, tracking, and planning of labor and skills involved in IT processes across a global enterprise.
C) It provides services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, revenue, organizations, and products.
D) It provides remote control functions that allow administrators/engineers to connect to and remotely operate client devices and servers such as hardware and software-based technologies that enable console access, remote KVM, and power management necessary to support a lights out data center environment.

5. A customer is planning to implement a discovery engine using IBM Tivoli Application Dependency Discovery Manager (TADDM). There are several DMZs containing Windows servers to be scanned. Which configuration matches the customer's requirements?

A) An anchor server in each DMZ
B) An anchor server and gateway server in each DMZ
C) A separate TADDM server for each DMZ with one central database
D) A separate TADDM server for each DMZ

Solutions: