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Apple OS X Support Essentials 10.9 Sample Questions:

1. The volume formats supported as system volumes for OS X are Mac OS Extended (Journaled) and Mac OS Extended (Journaled, Encrypted).

A) Which changes are made when OS X Safe Boots?
B) What does OS X use bundles or packages for?
C) What two volume formats are supported for an OS X system volume?
D) What types of files are omitted from Time Machine backups?

2. How can you identify the MAC addresses for all the Mac computer's network interfaces?

A) The firmware initializes the Mac computer's hardware andlocates the booter file on a
system volume. The Power-On
Self-Test (POST) checks for basic hardware functionality when the Mac powers on.
B) The network service order list is used to determine the primary network service interface if there is more than one active service. All network traffic that isn't better handled via local connection to an active network service interface is sent to the primary network service interface. So in most cases all WAN traffic, Internet traffic, and DNS resolution is sent through the primary network service interface.
C) Time Machine can back up to any Mac OS Extended volume or network shares hosted from Time Capsule or OS X Server.
D) You can identify all the MAC addresses for the Mac computer's network interfaces from the Info pane of Network Utility.

3. Each primary stage of system initialization can be indicated by the following: firmware, startup chime or bright flash of the power-on light, followed by a light gray screen on the primary display; booter, a dark gray Apple logo on the primary display; kernel, a small dark gray spinning gear or spinning earth icon below the Apple logo; and system launchd, a white screen on all displays followed by the login screen.

A) What are some privacy and security concerns with the Spotlight service?
B) Why does the Finder hide certain folders at the root of the system volume?
C) What are the primary system initialization stages in OS X? What are the visual and audible cues of these items?
D) What are the advantages of code signing?

4. Standard is the default account type; administrative users can make changes to the system; a guest user doesn't require a password; sharing-only users can access only shared files; and the root user has unlimited access to any file or folder in the system.

A) What does OS X use bundles or packages for?
B) What are some of the common file flags used by OS X?
C) What are the five types of user accounts in OS X? How are they different?
D) What are the advantages of code signing?

5. What's a network location? Who can access network locations?

A) A network location is a saved state of Network preferences that contains all network interface settings. Only administrators can define network locations, but if more than one location exists, all users can switch between the various network locations via the Apple menu.
B) The Archive option in the Finder creates compressed zip archive files. An interface is any channel through which network data can flow. Hardware network interfaces are defined by physical network connections, and virtual network interfaces are logical network connections that ride on top of hardware network connections.
C) A protocol is a set of rules used to describe a specific type of network communication. Protocols are necessary for separate network devices to communicate properly. Finally, a network service (as it pertains to Network preferences) is the collection of settings that define a network connection.
D) The OS X Mavericks installer can be downloaded from the Mac App Store for free.

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