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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Martin would like to keep his contacts, mail, and notes up to date between his Macs but would rather not use the Find my Mac or the Back to my Mac features of iCloud. How can he accomplish this goal using OS X Mountain Lion?

A) After enabling iCloud, Back to my Mac and Find My Mac can be deselected in System Preferences sharing.
B) Sign in at iCloud .com, click on Options then select only the desired features.
C) Martin should use System Preferences > iCloud then select only the desired features.
D) Martin should use third party software since iCloud features cannot be customized.

2. In which of the following scenarios would it be necessary to use Repair Disk Permissions in Disk Utility to resolve the issue?

A) Cannot complete an OS X Mountain Lion install.
B) Cannot open one Numbers document. Other Numbers documents open without issue.
C) Cannot install any application into /Applications.
D) Computer fails to power on.

3. Debra has purchased a new MacBook Pro. She set the Mac up without transferring any of her personal data. A few days later she realized she needs the contents of her previous machine's Users folder. How can she easily obtain the data from the older Macbook Air?

A) Startup in OS X Recovery to open Migration Assistant.
B) The customer will have to purchase Migration Assistant at the Mac App Store.
C) The customer should startup from OS X Recovery, then erase the disk and reinstall OS X Mountain Lion to start over and transfer their data.
D) Migration Assistant is stored in the Utilities folder and can be opened at any time.

4. When looking at a Time Machine timeline, what visually indicates that a backup is a local snapshot rather than on a Time Capsule or backup disk?

A) The local snapshot backup is badged with a home folder icon.
B) The backups will be in a section labeled "Local Snapshots.
C) The backup timestamp is the only indication.
D) Local snapshots will appear on the timeline along with regular backups, distinguished by different colors.

5. Your customer states he can receive chats with Messages app on an iPad, but not on his iMac with OS X Mountain Lion installed. How can you help this customer receive chats with Messages?

A) Select the iMessage check box in System Preferences > iCloud
B) I Set Messages preferences for "You can be reached for messages at:" to the same email account as the iPad.
C) Help the customer download Messages from the Mac App Store.
D) Delete Messages, then boot to OS X Recovery to reinstall OS X Mountain Lion.

Solutions: