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Avaya 6401-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Configuration & Basic Setup | 25% | - Dial plan and routing rules - Manager and Web Manager access - User, extension and trunk configuration |
| Telephony Features & Call Handling | 20% | - User features and permissions - Call routing, hunt groups and voicemail - Mobility and remote worker setup |
| IP Office System Architecture & Installation | 20% | - Hardware components and platforms - Software installation and licensing - Network requirements and planning |
| Advanced Features & Applications | 20% | - IP Office Contact Center overview - Voicemail Pro and Unified Messaging - Third-party integration |
| Maintenance, Troubleshooting & Support | 15% | - Backup, restore and upgrades - Common fault resolution - Monitoring and diagnostics tools |
