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Avaya 6201-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Call Management System (CMS) Overview & Architecture | 20% | - CMS architecture and components - CMS installation and setup - Data collection and reporting principles |
| ACD, Call Routing & Vectoring | 25% | - ACD, hunt groups and skill assignment - Call treatment and routing logic - Vector programming and VDN configuration |
| Maintenance, Troubleshooting & Best Practices | 15% | - Backup, restore and system health checks - Common implementation issues and fixes - Diagnostic tools and log review |
| Reporting & Performance Management | 15% | - Real-time and historical reporting - CMS Supervisor administration - Service level and agent performance analysis |
| Avaya Aura Communication Manager Fundamentals | 25% | - SAT administration basics - System architecture and integration - Licensing and feature overview |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Question 1
How are feature packages, like External Call History or Forecasting, installed an a CMS system?
A. From Solaris shell as root by issuing 'pkgadd -d <package name>' command
B. Using cms svc menu, pkg_install option
C. Using CMS main menu, System Setup menu, Package management option
D. Using cms adm menu:, pkg_install option
Question 2
What is the term of an extension that routes calls to specific vector?
A. Hunt Group Number (HGN)
B. Vector Directory Number (VDN)
C. Routing Directory Number (RDN)
D. Vector Routing Number (VRN)
Question 3
To configure the eri0 network device on CMS, which set of Solaris files, must be edited?
A. /cms/install/net use and /cms/install/netboo.eri0
B. /etc/hostname. Eri0 and /etc/netmasks
C. /net/eri0 and/net/netmasks
D. /dev/eri0 and /dev/hostname.eri0
Question 4
Which Call Center package includes Expert Agent Selection (AES)?]
A. Call Center Basic
B. Call Center Standard
C. Call Center Elite
D. Call Center Introductory
Question 5
When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?
A. NET MGT Port
B. XVR-300XB port
C. NET 1Port
D. SER MGT Port
Solutions:
| Question 1 Answer: D | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: D |



