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Avaya 3304 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Routing & Feature Implementation | 20% | - Multichannel interaction management - Advanced call routing strategies - Agent and supervisor features setup |
| Services & Server Configuration | 25% | - Configuring application and communication services - Installation of core services - Integration with Avaya Aura Communication Manager |
| Maintenance & Troubleshooting | 15% | - Backup, restore and software updates - System monitoring and health checks - Log analysis and fault isolation |
| System Architecture & Overview | 15% | - Multichannel solution overview - Avaya Aura Call Center Elite components |
| Database Configuration | 25% | - Configuring Call Center Elite Multichannel databases - Creating and managing ASMSDataX database - Database maintenance and optimization |
