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Avaya 3000.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SME Communications Solution Architecture | 20% | - IP Office Platform Overview
|
| Topic 2: Maintenance and Troubleshooting | 35% | - System Monitoring and Diagnostics
|
| Topic 3: Security and Administration | 15% | - Access Control and Permissions
|
| Topic 4: Installation and Configuration | 30% | - IP Office Setup
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
When installing one-X Portal for IP Office, what is the maximum number of systems that will be supported within a Small Community Network (SCN) on a single server?
- A. 32
- B. 8
- C. 16
- D. 48
Correct Answer: A 🗳️
A client has an office with 40 real estate agents sharing twenty 9600 series IP phones. A 20channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5 MB VLAN with QoS to support the VoIP traffic. The client wishes for the highest voice quality while limiting Voice Compression Module (VCM) resources used. Which codecs should be used for the SIP trunk and IP phones to meet the client requirements?
- A. G.711 for the SIP trunk and G.711 for the IP phones
- B. G.729(a) for the SIP trunk and G.711 for the IP phones
- C. G.711 for the SIP trunk and G.729(a) for the IP phones
- D. G.729(a) for the SIP trunk and G.729(a) for the IP phones
Correct Answer: A 🗳️
The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?
- A. Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
- B. Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
- C. "Agent1" cannot be used as a name for a CCR agent.
- D. Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
Correct Answer: D 🗳️
To support multiple voicemails on an SCN, the IP Office Manager and core will support an additional voicemail option of _____, which will be the mode selected for the IP Offices supporting a local Preferred Edition - Messaging.
- A. Embedded Voicemail
- B. Voicemail Lite/Pro
- C. Centralized Voicemail
- D. Distributed Voicemail
Correct Answer: D 🗳️
A customer purchasing an IP500v2 with VoiceMail Pro requires that their sales force have the ability to check their voicemail from both Outlook as well as a secondary email address to ensure they will not miss any messages while on the road making sales calls. Which two IP Office licenses will accomplish this? (Choose two.)
- A. Power User
- B. Mobile User
- C. Voicemail to Email
- D. Email Integration Services
- E. Teleworker
Correct Answer: A,B 🗳️
