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The Oracle RightNow Cloud Service 2016 Certified Implementation Specialist certification includes only one 1Z0-325 exam.
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What is the duration of the 1Z0-325 Exam
- Format: Multiple choices, multiple answers
- Number of Questions: 80
- Length of Examination: 150 minutes
- Passing Score: 60%
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How to book the 1Z0-325 Exam
These are following steps for registering the 1Z0-325 exam. Step 1: Visit to Pearson Exam Registration Step 2: Click Certification in the top navigation Step 2: Signup/Login to Pearson VUE account Step 3: Search for Oracle 1Z0-325 Exam Certifications Exam Step 4: Select Date, time and confirm with the payment method
Oracle 1z0-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Analytics and Reporting | - Configure dashboards - Create standard and custom reports - Define report access and sharing |
| Topic 2: Knowledge and Answer Management | - Set up answer access and visibility - Manage knowledge base categories - Create and organize answers |
| Topic 3: Staff and Profile Management | - Configure agent workflows - Create and manage profiles - Set up staff accounts and roles - Define permissions and access rights |
| Topic 4: Site Configuration and Administration | - Message templates and variables - Passport configurations - Search priority and keywords - System settings and configuration |
| Topic 5: Customer Portal | - Portal deployment and configuration - Portal access control - Self-service functionality setup |
| Topic 6: Customer Interaction Tools | - Configure Chat and Co-Browse - Manage email and response channels - Set up feedback and surveys |
| Topic 7: Application Appearance | - Create and implement Workspaces - Create Navigation Sets - Design Agent Interfaces - Configure Customizable Menus |
