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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A) Validate that Allow Duplicate is selected on the product item.
B) Validate that the product item is active and published.
C) Verify that Root Catalog is selected on the product groups.
D) Verify that Eligible for Service is selected on the product item.

2. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A) Add the Product object to your DCS application.
B) Add product ID(s) to the database component.
C) Configure products groups and product items in Engagement Cloud.
D) Add images as the product image will not be pulled from Engagement Cloud.

3. Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A) a configured job to process inbound emails
B) a configured profile option to schedule the retrieval of emails
C) an inbound message filter per time schedule
D) an inbound message filter per sender

4. Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A) The configured frequency to retrieve emails is too long.
B) Incoming messages have a custom filter.
C) An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
D) Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

5. You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A) Make them available to external users by giving them access to the internal "My Knowledge" page.
B) Make them available internally to agents as part of the Service Request Knowledge Panel.
C) Make them available externally to customers via My Digital Customer Service (DCS).
D) Make them available to employees and agents via My Knowledge.
E) Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.

Solutions: