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Avaya 132-S-708 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Design Tools & Development | 25% | - Avaya Dialog Designer - Call flow and logic design - VoiceXML application design |
| Voice Self-Service Fundamentals & Architecture | 25% | - Sizing and capacity planning - Avaya Voice Portal / Experience Portal architecture - Components and deployment models |
| Speech & Media Components | 20% | - Speech recognition and text-to-speech - Media processing and hardware - Prompt and grammar design |
| Integration & Solution Design | 20% | - Contact center and CTI integration - Database and third-party system integration - Routing and agent transfer logic |
| High Availability & Troubleshooting | 10% | - Failover and redundancy design - Performance monitoring and troubleshooting |
