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CIPS Operations Management Sample Questions:

1. There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

Which of the following will you put into box 4?

A) mixed maintenance
B) run-to-breakdown maintenance
C) condition-based maintenance
D) preventative maintenance

2. Performance Benchmarking is a form of what type of benchmarking?

A) non-competitive
B) external
C) competitive
D) internal

3. Paul is conducting a Quality Assessment on the products created at a fabric factory. Among other factors, he believes quality is concerned with conformance and aesthetics. Is Paul correct?

A) Yes- other criteria include cost and speed
B) No- quality is not concerned with aesthetics
C) No- quality criteria includes performance and reliability
D) Yes- other criteria include performance and reliability

4. Which of the following would you require in order to calculate the availability of a piece of equipment used in manufacturing?

A) mean time to repair
B) production rate
C) cost of repair
D) output of machine

5. Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

A) no- operations management is concerned with ensuring the organisation is profitable
B) yes- operations management ensures there are sufficient goods produced to meet customer demand
C) no - operations management can also be concerned with the creation of intangible goods
D) yes- operations management is ensuring a company has the correct resources to create goods

Solutions: