Work Orders Management: 15-20%
- Explaining the Lifecycle of Work Orders: This area requires that the learners demonstrate their skills in configuring work orders, stages of work order lifecycle, capabilities, and uses of service accounts, functional locations, and billing accounts.
- Creating and Operating Agreements: This section requires one’s competence in determining the timeframe for agreements usage, creating bookings, invoices, and entitlements, and SLAs for agreements.
- Managing Incidents: This objective will measure competence in configuring incident types, adding services, products, as well as service tasks to incidents.
- Creating and Operating Work Orders: The applicants should be able to develop work orders from an opportunity or incident. They should know how to close work orders, configure asset location and hierarchy on work orders, and associate a specific work order with a price list.
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Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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What is the duration, language, and format of MB-240: Microsoft Dynamics 365 for Field Service Exam
- Number of Questions: 40 to 60 questions(Since Microsoft does not publish this information, the number of exam questions may change without notice.)
- Passing Score: 700 / 1000
- Type of Questions: This test format is multiple choice.
- Length of Examination: 50 mins
- language: English, Chinese (Simplified), Chinese (Traditional), French, German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish, Spanish (Latin America), Turkish
