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Avaya 78202T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Backup, Restoration and System Upgrades | 20% | - Software and firmware upgrades - Configuration management - Backup and restore procedures - System recovery processes |
| Topic 2: Avaya IP Office Platform and Security Administration | 20% | - User and extension configuration - Platform architecture and components - Security settings and policies - System administration and management |
| Topic 3: Call Flow Configuration and System Monitoring | 20% | - Voicemail and UCM configuration - System monitoring tools - Call routing and short codes - Call behavior analysis |
| Topic 4: Integrated System Logging and Network Diagnostics | 20% | - Connectivity troubleshooting - System logging and analysis - SSA and Monitor tools usage - Network and SIP diagnostics |
| Topic 5: System Status, Troubleshooting and Alarm Management | 20% | - Fault isolation and troubleshooting - Performance monitoring - Issue escalation procedures - Alarm identification and resolution |
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. A customer has enabled UMS on their VoiceMail Pro server and wants to retrieve voicemail messages using Microsoft Outlook, but they are not using Microsoft Exchange as the message store.
Which complex protocol must be configured in Microsoft Outlook to access their messages?
A) HTTP
B) MAP
C) MAPI
D) POP3
2. Time profiles can be used to automate a customer's out-of-hours setting, and it is also possible to override these profiles manually to either deactivate or activate them.
What additional steps are required to allow customers to control the time profile using their phones?
A) Create a new hunt group with the time profile settings and assign the customer's extensions to it.
B) Create a new short code with the time profile settings and assign it to the customer's phones.
C) Create a new directory number with the time profile settings and assign it to the customer's phones.
D) Create a new user right group with the time profile settings and assign it to the customer's user accounts.
3. Without the addition of an external sever, which two applications does the Unified Communication Module (UCM) support? (Choose two.)
A) one-X® Portal
B) Embedded Voicemail
C) Voicemail Pro
D) Media Manager
E) one-X® Communicator
4. You have purchased a pre-configured Avaya IP Office™ Application Server. The server has both Voicemail Pro and one-X® Portal installed on it.
Which tool could be used to verify if both services are running?
A) Monitor Application
B) Manager Application
C) one-X® Portal interface: https://<server Address>:9443
D) Web Control: https://<server address>:7071
5. A customer wants to hear a secondary dial-tone when making outgoing calls.
Where is this function enabled?
A) System Telephony
B) User Telephony
C) ARS table
D) Short Code
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: D |



