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Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:

1. DRAG DROP
Select each Process Step on the left and drag it to the appropriate Flow Shape on the right.

2. How do you indicate the progress of a case towards resolution?

A) Configure a case notes field to capture progress information
B) Apply service levels to the assignment steps.
C) Update the case status on the appropriate steps.
D) Design intent-driven user interfaces.

3. In an application for configuring hardware equipment for new employees, the manager chooses a laptop model from a drop-down list. The list of available laptop models is maintained in an external system and may change over time .
Which of the following do you use as the data source for this drop-down list?

A) A local list
B) A data page
C) A data transform
D) A data table

4. A restaurant has a case type that allows customer to book the dining room for events. Customers provide basic information including party size and indicate whether they want the restaurant to cater the event.
If the catering is not requires are given a rental rate quote.
If customers indicate that want the restaurant to cater the event, they must provide menu preferences and schedule an appointment to do menu before they are given a quote.
Which two options would you use to configure the case type to achieve the requested behavior? (Choose Two.)

A) Create a check box for customer to indicate whether they want the restaurant to cater the event. Create a selection with the menu preferences and scheduling feature that has a Visible when condition.
B) Create a process for providing menu preferences and scheduling the menu appointment. Create a parallel process for providing the customer with the rental rete quote.
C) Create a process for customers to indicate menu preference and schedule the menu testing appointment. Add the process as a case-wide optional action.
D) Create a check box for customer to indicate whether they want the restaurant to cater the event. Add a decision shape that evaluates whether the customer checks the box.

5. A requirement states: A customer can update an address at any point during case processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address .
How do you configure this requirement?

A) Add an alternate stage to the case life cycle to change the address.
B) Add a button to each assignment to present the customer with a form to submit a new address.
C) Add a case-wide optional action to the workflow for the address submission.
D) Add a case-wide optional process to the case workflow to perform the address change.

Solutions: