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Salesforce NP-Con-102 Exam Syllabus Topics:

Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A nonprofit organization serves many families in their programs and want to track each family as a household. The organization serves diverse types of families, including blended families and split families, where some of the children divide their time between multiple households. How should the organization track these different family types?

A) Create a Person Account for each family member. Create Contact Contact Relationship records between the family members.
B) Create an Account for each family and Contacts for each family member. Create Party Role Relationship records between the family members.
C) Create a Person Account for each family member. Use the New Group flow to simplify the necessary record creation.

2. A nonprofit receives a donation from a family foundation. What should the consultant recommend to ensure the donation is reflected on the family's household record?

A) Use Account Soft Credits to credit the household.
B) Use a GAU Allocation to credit the donation to the household.
C) Add an Account lookup field on the Payment for the Opportunity for the household.
D) Add an additional Account lookup field on the Opportunity for the household.

3. How does Salesforce support donor cultivation and stewardship strategies for nonprofit organizations?

A) By enabling nonprofit organizations to track interactions with donors, create and manage campaigns, and log gifts
B) By centralizing grant application, approval, and reporting processes for outbound grants
C) By automating financial ledger reporting for various revenue streams, including grants and in-kind donations

4. A human services nonprofit needs to track client goals and action items related to those goals. The nonprofit is unsure whether Program Management Module alone will meet its requirements. The nonprofit is considering whether to implement Nonprofit Cloud Case Management. What should the consultant discuss with the nonprofit?

A) Program Management Module has custom objects for calendars and activities.
B) Case Management has a custom object for tracking goals.
C) Case Management requires Experience Cloud licenses.
D) Program Management Module can track Case Plans and Action Items.

5. A large nonprofit is a social enterprise that functions like a for-profit corporation. The funding the nonprofit tracks in Salesforce only comes from corporations. The nonprofit needs to manage Leads and track its Opportunity pipeline. Which account model should the consultant recommend?

A) Standard Account Model without NPSP
B) One-to-One Account Model in NPSP
C) Individual Account Model in NPSP
D) Person Account Model without NPSP

Solutions: