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IBM Enterprise Content Management Sales Mastery Test v3 Sample Questions:

1. In Malaysia Bii Maybank eliminated the time it takes to open a new account and dramatically increased customer satisfaction in the process. By how much did Bii Maybank reduce account opening time?

A) 41 percent
B) 33 percent
C) 60 percent
D) 22 percent

2. What is one way Case Manager supports dynamic case handling?

A) Case workers can close and reopen tasks as often as they want.
B) Case workers can view and start new tasks for a case "on the fly".
C) Case workers can create comments on cases, documents, and tasks whenever they need.
D) Work is routed to case workers based on business rules.

3. What is Content Manager OnDemand "optimized" for?

A) Large scale storage of print output
B) Workflows
C) Content Analytics
D) Individual documents

4. When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?

A) Do your CSRs need Case Management?
B) Do your Customer Service Reps (CSRs) need workflow to respond to customers?
C) How do CSRs access all information necessary to respond to customer questions?
D) How do CSRs do scanning of documents today?

Solutions: