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HP HP2-B91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Market and Competitive Positioning | 25% | - HP security, reliability, and quality advantages - Competitor product comparison - Market trends and business opportunities |
| Warranty, Support and Program Knowledge | 20% | - Sales incentives and partner programs - HP warranty and return policies - HP supplies recycling program |
| HP Imaging and Printing Supplies Product Knowledge | 30% | - Ink and toner technology fundamentals - Compatibility and specification matching - Environmental benefits and sustainability - Original HP vs compatible/remanufactured supplies |
| Sales Strategy and Customer Needs Analysis | 25% | - Handling common customer objections - Identifying customer usage patterns and requirements - Value proposition and solution selling - Cost-per-page and total cost of ownership |
HP Imaging and Printing Supplies - Sale Sample Questions:
1. What is a key component that provides reliability to the customer?
A) HP X version LaserJet cartridges
B) Parts showing wear and tear are frequently exchanged during All-In-One cartridge replacement.
C) HP's warranty covers all makes of toner cartridges.
D) HP milled or grounded color toner is specifically developed for every printer.
2. What is ColorLok?
A) a chemical process occurring in the fuser that protects colors
B) an HP-owned technology that delivers outstanding photo quality
C) a technology and a paper standard
D) an office printer standard
3. Which statement about uniform toner particles with equal additive distribution is true?
A) It is a feature provided with the colorsphere toner.
B) It is part of the pay-for-print solution.
C) It is a feature in all mono toners to provide maximum yield.
D) It is a feature of the HP Recycling program.
4. What laser supplies cartridge pack offers the highest number of printable pages?
A) XD
B) A
C) EU
D) E
5. Which benefit may the use of ColorLok technology provide to laser printers?
A) better coverage
B) longer fuser life
C) higher print speeds
D) lower power consumption
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B |
