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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AICC Solution Overview | 20% | - Typical application scenarios and value - Basic concepts and positioning of AICC - Architecture and components of AICC solution |
| Topic 2: AICC Solution Design | 25% | - Requirement analysis and solution planning - Capacity planning and network design - Security and compliance considerations - High availability and disaster recovery design |
| Topic 3: Presales Capability and Case Analysis | 25% | - Common questions and solutions - Competitive analysis and differentiation - Solution proposal and quotation preparation - Typical project cases and best practices |
| Topic 4: AICC Product Knowledge | 30% | - CTI, IVR, recording and other core modules - UAP (Unified Agent Platform) features and specifications - ICD (Intelligent Call Distributor) principles and functions - Integration with third-party systems (CRM, billing, etc.) |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. In the context of project management for an AICC implementation, what does the term "phased rollout" refer to?
A) Installing all components at once.
B) Training agents after the system is live.
C) Rolling back the software to a previous version.
D) Deploying the solution to groups of users or sites incrementally to mitigate risk.
2. For PCI DSS compliance, it is sufficient to simply pause call recording when a customer enters their credit card information via DTMF tones.
A) False
B) True
3. When designing an AICC solution for a business with highly seasonal peaks (e.g., holiday sales), which deployment model offers the greatest elasticity?
A) On-premises deployment with fixed capacity.
B) Hybrid deployment with a fixed on-premises core.
C) Cloud-based (SaaS) deployment that can scale up and down on demand.
D) A dedicated appliance.
4. Which factor has the greatest impact on the accuracy of a speech recognition (ASR) engine in the IVR?
A) The time of day.
B) The brand of the media server.
C) The quality and clarity of the audio signal and the use of a well-tuned language model.
D) The volume of the caller's voice.
5. What is the main advantage of using an "active-active" disaster recovery configuration over an "active- passive" one?
A) Active-active is simpler to configure and maintain.
B) Active-active guarantees zero data loss.
C) Active-active utilizes all resources during normal operation, providing better cost efficiency and load distribution.
D) Active-active does not require data replication.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: C |
