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GAQM CSMP-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Relationship Building | - Influencing Relationships - Networking & Small Talk - Communication Skills - Customer Focus |
| Marketing and Sales | - Business Development
|
| Digital Marketing | - Email Marketing - SEO Fundamentals - Internet Marketing Basics - Social Media Marketing - Online Advertising |
| Sales Presentations | - Delivery Techniques - Presentation Structure - Proposal Writing - Dressing and Professional Image |
| Telemarketing | - Communication Techniques - Negotiation Basics - Call Planning - Follow-up and Closing |
| Body Language | - Non-verbal Communication Basics - Mirroring and Posture - Reading Client Signals - Handshake and Presence |
| Branding | - Brand Positioning - Brand Definition - Brand Measurement - Brand Identity |
